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Ionic not syncing with S8

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‎08-16-2018 06:30 - last edited on ‎08-17-2018 04:59 by Fitbit Moderator

‎08-16-2018 06:30 - last edited on ‎08-17-2018 04:59 by Fitbit Moderator

Hello, 

I have the fitbit ionic and I have an android (Samsung Galaxy S8). 2 days ago I accidentally left my fitbit at home while I was at work all day so of course the connection was lost between the two. Since then I've been trying to sync it to the app and nothing seems to be working. I've turned my bluetooth on and off, closed out of the app, and restarted my fitbit like one of the articles had said to do and it still hasn't synced yet.

 

 

Moderator edit: Clarified subject

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‎08-17-2018 04:59

‎08-17-2018 04:59

Welcome to the Forums @Blue94! 

 

It is possible that restarting the connection between the two will help get this  to work. Try to remove the Ionic from your S8's Bluetooth list, and then set it up again so that it will sync. 

 

I'm sure that everything will work correctly after that.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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