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Ionic not syncing with Sony XZ

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‎08-30-2018 09:35

‎08-30-2018 09:35

Since the last update my Ionic struggles to sync with my Sony Xperia phone. Used to have no problems before the last update. Now the can never find the Ionic. Even if I restart Bluetooth or delete the Ionic and try to reinstall. Firstly this takes numerous attempts to to reset it then after one sync it again doesn't find it. Time shown ends up slow, ie over night it ends up running 20 minutes plus late meaning alarms are useless.

Getting ready to pack it in. 

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3 REPLIES 3

‎09-02-2018 05:34

‎09-02-2018 05:34

Welcome to the Forums @Alex714.

 

Thanks for sharing the steps that you have tried.

 

I'd recommend that you try to follow the steps in this article. There are some additional steps that you didn't mention, so please do go through all of them in order.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎09-02-2018 06:58

In response to LanuzaFitbit

‎09-02-2018 06:58

Thanks but after getting in touch with fitbit and exhausting all troubleshooting I have been offered a replacement. Which I have accepted. The Ionic is stuck in a factory reset and won't allow itself to be installed on any device. Hence the replacement.

Can't wait as currently using my old charge hr and am really missing my ionic

Best Answer

‎09-03-2018 09:03

In response to Alex714

‎09-03-2018 09:03

Hey @Alex714.

 

Thanks for letting me know that you were offered a replacement! Hopefully that will resolve this situation.

 

If you have the time, maybe you could visit one of our Discussion boards. Lots of different topics to talk about with other users.

 

Let me know if there is anything we can do for you.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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