12-06-2017 14:54 - edited 12-06-2017 14:55
12-06-2017 14:54 - edited 12-06-2017 14:55
The Fitbit app doesn't recognize my settings to turn on notifications. It is enabled, but the app keeps asking tot enable them.
I cleared the cache, reinstalled the app, unpaired the device.
Android version 8.0.0
App version 2.62.1
It worked before the upgrade to android 8.
Please advise
Answered! Go to the Best Answer.
12-18-2017 11:22
12-08-2017 17:45
12-08-2017 17:45
@Alexbe, read through this thread on problems with Notifications on Android 8 Oreo:
https://community.fitbit.com/t5/Android-App/Notifications-do-not-work-on-Android-Oreo/td-p/2173056
12-09-2017 00:12
12-09-2017 00:12
Hi
As mentionned clearing cache doesn't solve the issue.
I stay in a loop
12-10-2017 09:48
12-10-2017 09:48
A very warm welcome to the Forums @Alexbe! Hello @USAF-Larry.
@Alexbe, since the OnePlus 3 is not a supported device, it is entirely possible that the update to Oreo caused the optimization issues to grow bigger. While we cannot guarantee that unsupported models will work, sometimes they do. However, since the app is not fully optimized to work with them, any type of change could then cause the app to start failing.
Please let me know if you have any further questions.
12-14-2017 01:34
12-14-2017 01:34
can I change a file on my device manually to 'enable' fitbit notifications?
12-18-2017 09:10
12-18-2017 09:10
Hello @Alexbe.
Because the OnePlus3 is not a supported device, it is not a matter of changing some files to enable notifications. What is going on is that the app is not fully optimized for your device and thus some features cannot work, even if the process to set them up was performed correctly.
Thanks for your understanding. Feel free to let me know if there are any questions.
12-18-2017 11:22
12-18-2017 11:22
Thx but i fixed it.
Thx for your help
12-21-2017 18:42
12-21-2017 18:42
Could you please share what you did to fix it? I'm having the same issue and it would help a lot.
01-12-2018 06:00
01-12-2018 06:00
How did you fixed it?
I also have sync problems with my Oneplus 3 and Fitbit can't help because it is "not officially supported."
01-12-2018 19:02
01-12-2018 19:02
I fixed it by clearing the cache in the app settings.