05-07-2020
03:21
- last edited on
05-10-2020
15:36
by
RicardoFitbit
05-07-2020
03:21
- last edited on
05-10-2020
15:36
by
RicardoFitbit
Hi, my parents live in Slovenia and are having issues getting the fitbit app. t is stating it is unavailable on their android. IS there a way round this or is it just not available?
Thanks
Moderator edit: Subject for clarity
05-10-2020 15:36
05-10-2020 15:36
Hi @MhairiM04, welcome to the Community Forums! Sorry for the delay in responding.
Thanks for bringing this to our attention. Let me share with you that your parents should be able to use the Fitbit app in Slovenia without any problem, therefore, can you please let me know if they receive an error message while trying to install the Fitbit app? Which mobile devices are they using? If possible, please send me a screenshot of what they experience at the moment they try to download the app.
Looking forward to your reply. Let me know if you have any additional questions.