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Issue with mobile device after updating Fitbit firmware version

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‎12-10-2019 09:32 - last edited on ‎12-11-2019 16:22 by Fitbit Moderator

‎12-10-2019 09:32 - last edited on ‎12-11-2019 16:22 by Fitbit Moderator

I  just have a question. Has anyone else experienced problems with their phones after doing updates for Fitbit? I got a notification on my phone that there was an update  for my Fitbit and it encouraged me to keep both my Fitbit and my phone close together so that it could completely update successfully. Well, after it completed it's update, my phone no longer works. Whatever the update was, fried my phone. Now who is going to replace that?

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎12-11-2019 16:21

‎12-11-2019 16:21

Hi @Kelli70, welcome to the Community Forums!

 

Thanks for bringing this to my attention, seems odd that after updating the firmware version of the Fitbit your mobile device isn't working anymore. To better assist you, can you please let me know which Android mobile device you used? Also, which Fitbit device you updated? Can you please provide more information and details about the issue experiencing with your phone? Keep in mind that the firmware update of your Fitbit used the Fitbit app to transfer such information, therefore, it's really odd that a firmware update affected your phone.

 

Keep me posted and let me know if you have any additional questions.

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‎12-11-2019 16:27

In response to RicardoFitbit

‎12-11-2019 16:27

Yes I can tell you that my phone was a Samsung Galaxy s8 plus and my Fit
bit is a Fit bit Versa Lite. My phone was working just fine until I updated
the Fit bit.
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‎12-11-2019 16:37

In response to Kelli70

‎12-11-2019 16:37

Thanks for your reply @Kelli70.

 

I appreciate the details shared on your reply. To better assist you, can you please provide more details about the issue you're experiencing with your Samsung Galaxy S8+? Did you already contact Samsung about this to troubleshoot your mobile device?

 

I'd like to share with you that the we occasionally release free feature enhancements and bug fixes for your device through firmware and Fitbit OS updates, such information is transferred from the Fitbit app to your Fitbit device. That being said, when the firmware update gets completed it doesn't modify your mobile device's software or performance.

 

Looking forward to your reply.

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‎12-11-2019 16:40

In response to RicardoFitbit

‎12-11-2019 16:40

No I have not contacted Samsung about the issue. I will do that asap. Thank
you
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‎12-16-2019 18:08

In response to Kelli70

‎12-16-2019 18:08

Thanks for your reply @Kelli70. Sorry for the delayed response.

 

Your understanding and patience are appreciated. Please keep me posted and let me know the outcome of this situation. I'll be around if you require further assistance or if you have any additional questions for me to answer.

 

It was a pleasure to assist you..

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