LG G6 compatibility?

[mattie818]

My husband and I got new LG G6 phones yesterday.  Today I could not sync my Flex 2 and contact Fitbit Customer Service.  They advised the LG G6 is not supported.  My husband and I both use Fitbit trackers and would really love it if this device was supported.  Thank you!

Moderator edit: edited title for clarity

[Snapier]

I understand. Mine would do the same, but would work when I restarted my
phone. That includes calls. It would eventually stop working again and I
would restart my phone. Mine has never received text messages.

[AT_balla95]

My main goal is to be able to receive text messages again.

[Steina]

Hi Erick, what is the status? I was very disappointed to read that LG G6 is still not accepted for fitbit. I managed to use it on old samsung phone and cheap Medion Aldi phone. I hope to get an answer soon, where I want to buy different brand if this will not be fixed soon where I use it through my phone.

Kind regards,

Steina.

[HaroldSF]

It is pretty sad, because of the limited use I can get out of it, and that
it doesnt sync well...
I personally switched over to another device...
When I talked to support, he would say try connecting it to another device
to sync, and kept saying try an iphone...
Well fine, I'll get an iphone which I did and an apple watch. Now the
fitbit just sits on my desk, with the green light turning on when it senses
motion, reminding me how bad support can ruin a good product.

[PNPD]

Hello, I have bought the FitBit Blaze recently and it is very unstable on my Lg G6 phone. The Syncing in particular. Can I upgrade the software of the blaze of anything to get this solved?

[Snapier]

I see many complaints with newer phones having issues. When I first had
issues I looked up the compatibility of fitbit with phones and notice it
listed all old model phones. It appears fitbit is behind with making sure
the latest phones work with fitbit products.

[Punnyabrata]

If you support is what you're looking for you're in the wrong place. Fitbit
doesn't support it's customers. I wear my blaze everyday and it's been
almost impossible to sync from my G6 in the past couple of weeks.
--
​Babi

[HaroldSF]

Hi PNPD There is a solution,

Powerdown your fitbit, go to the store you purchased it from, and exchange for another device.

I hope this solves your problem 🙂

[Punnyabrata]

Haha. Guess it's too late for that. In any case my phone is always on my desk next to me or in my pocket. Besides all my friends are on fit bit. Most importantly I hate 🍎. That leaves the Fenix 5. Plan to buy one next year.

Get Outlook for Android

[HaroldSF]

me too i went with gear s3

[Steina]

It worked on my LG G6. I tried many other devices and had trouble with them all until I saw on the community centre to reset the fitbit and now it works on my LG G6 phone smoothly. Here is the reset instruction and takes few seconds and the watch kept 2 weeks of my data:

Plug the charging cable to your computer or UL certified wall adapter. 
Align the contacts of the tracker with the charging cable and plug it in making sure it snaps securely.
Your tracker should start charging.
Press the button for 10 to 12 seconds.
You should see your tracker's firmware version and you can now unplug your tracker. 

[nele1]

@SunsetRunner(or others): So your fitbit charge 2 works with your LG Q6??

Fitbit; please update your list with more recent smartphones!

[Steina]

Yes it works perfectly on my LG G6 and I just followed the step to reset fitbit. Try that and check if it works. 

[nele1]

Thanks for your reaction! I posted my question in the discussion about LG
g6. But i am looking for someone with LG q6 with a charge 2.

[Steina]

Hi Nele, I have Charge 2 and LG G6 phone and it works. It worked when I restarted Fitbit Charge 2 in my computer. 

[luca85]

Hi @nele1.

A number of people reported that it works for them. However fitbit says that it's not a compatible device, therefore it doesn't guarantee that it will work at all.

Make your own decision

[nele1]

Hi

They mention LG G6, not LG Q6...

[lorben]

Hi - can you tell me what you did to get the fitbit working with your LG G6 - I just seem to be going round in circles? Thanks

[nele1]

hi, i dont have an LG. I was looking for information about it because it is
not on the list of fitbit compatibel devices...

[Snapier]

I still have issues getting it to sync. Sometimes just restarting my phone
works other times I have to uninstall and reinstall the app.