help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost all steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2016 13:34

‎05-08-2016 13:34

I walked several miles today and all of the dots were filled on my flex. When I tried to sync the dots disappeared and there was only one. Happened yesterday, too. No steps recorded. What is going on?
Best Answer
0 Votes
3 REPLIES 3

‎05-09-2016 05:00 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

‎05-09-2016 05:00 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

It's nice to see you around more often @FranceAVG6! Smiley HappyMmmmhhh this is pretty unusual...why don't you try restarting your tracker by following the steps provided in this thread. Then try syncing your tracker with your mobile device one more time to see if the steps are corrected.

Let me know how it goes! Man Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes

‎05-16-2016 15:36

‎05-16-2016 15:36

I have reset, cleaned, recharged and it worked great for about a week. Then yesterday and today, it again tracked my steps, then went back to one DOT and when I sync it has NOTHING!! THIS IS SOO FRUSTRATING! What is going on?
Best Answer
0 Votes

‎05-18-2016 04:42 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

In response to FranceAVG6

‎05-18-2016 04:42 - last edited on ‎11-19-2025 10:29 by Fitbit Moderator

Hey there @FranceAVG6 thanks for the update my friend! Smiley HappyThis is pretty weird my best advise here would be to contact our Customer Support team and let them know about this so they can provide you with a good solution for this.

Keep me posted! 

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes