Lost data after update

[SMCretired]

I completely lost active minutes, miles, and steps after that "update"

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @SMCretired, welcome to the Community Forums.

Thanks for bringing this to my attention. To better assist you with your concern, can you please let me know if the information that was unfortunately lost was from your account or the Fitbit device itself? Which Fitbit are you using? Does the update affected only that information or your sleep records too? Please provide as many details you can so we can move forward with this.

Looking forward to your reply. Let me know if you have any additional questions. 

[SMCretired]

Fitbit versa... I went over 6609 miles and over 15.5 million steps... Along with over a hundred and forty four thousand active minutes and it reverted back to just over 6500 miles 15.4 million steps + 143000 + active minutes... I noticed that the night before last

Sent from Yahoo Mail on Android

[SMCretired]

I lost at least 55 miles, well over 100,000 steps and nearly 1,000 active minutes. I know because I had been working/walking my butt off and had hit 144,000 plus minutes...or 100 full days plus of active minutes, and distinctly remember being at 6,509 miles with clearly more than 15,500,000 steps

[SMCretired]

I just started Fitbit on January 22nd, adding my monthly steps up from then until now I'm missing over a hundred thirty thousand steps from my total... I would assume I'm missing a lot of the miles and active minutes as well