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Lost exercise data

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‎04-09-2020 14:47 - last edited on ‎04-26-2020 20:12 by Fitbit Moderator

‎04-09-2020 14:47 - last edited on ‎04-26-2020 20:12 by Fitbit Moderator

My exercise data appeared and then disappeared on my exercise tile.  Why?

 

Moderator edit: Subject for clarity 

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‎04-26-2020 20:12

‎04-26-2020 20:12

Hi @Pegspanish, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention, seems odd that you experienced this issue with the exercise tile. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this and how many times since then? If you haven't already done so, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

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