help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Map course not syncing correctly with Samsung S7 Edge Android App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2017 21:41 - last edited on ‎04-06-2017 08:49 by Moderator Alum

‎04-04-2017 21:41 - last edited on ‎04-06-2017 08:49 by Moderator Alum

Hi all.

I went for my run today, Started the run function on my phone and checked it when I finished. It is showing the correct area, but the run is completely made up. I dont understand how the tracking can show a diiferent route. (A way shorter one) This has happened the last few days. Prior to this it has been correct. It is very annoying as I bought this fitbit to do what it said it would do. Can anyone explain why now it has a mind of its own? Cheers.

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
2 REPLIES 2

‎04-06-2017 08:47

‎04-06-2017 08:47

Hello @Teabrook, its nice to have you in the Fitbit Community as a new member. My first recommendation is to review if you have the most recent version of the app. For more details take a look at the following post.

 

Give it a try and keep me updated if the issue persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎04-07-2017 07:36

In response to RobertoME

‎04-07-2017 07:36

Hi there. I have 2.43. Followed the instructions and cleared cache and data but no cigar. There seems to be no instructions on how to update the firmware. Cheers K

Best Answer
0 Votes