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Measurements not registering on app

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‎01-07-2016 07:51

‎01-07-2016 07:51

I changed sleep setting to sensitive last night but it not log any sleep?? Why? In addition this morning im noticing my steps, hr, miles and floors are not registering on the app therefore i am unable to compare days and track progess. I changed sleep back to normal. What happened & what can i do to fix this?
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‎01-09-2016 05:17

‎01-09-2016 05:17

Hello there and welcome to our community @Jlints. Make sure that your steps are being recorded by your tracker too. If is registering your activity, it means there is something weird during the syncing process. I recommend to take a look at this article: "I can't sync my tracker" this will help to troubleshoot your sleep recording since it might be possible that isn't syncing. If the troubleshoot steps for syncing problems is not helping then try with a restart my friend.

 

Keep me posted how it goes. Robot wink

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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