Messages don't appear on challenges's chats

[AlexndraS]

For about 2 hours I can't write on chat. I write, I press send and the message does not appear. I can not cheer.

You, Fitbit, forced me to switch to this new interface. Now I can not start challenges despite the fact that I have Samsung S10e with Android 9, but from a Samsung S7 I can. What is the logic behind that? 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @AlexndraS. Thanks for sharing the phone you're using. 

Your feedback is appreciated regarding the new interface, your comments are important to us; this helps us to continue improving.

Regarding the issue you're experiencing with your app, I would like you to log out from your app and force quit it. If you're still having this issue, please provide me with a screenshot of what you're seeing in your Challenge. 

Let me know how it goes. 

[AlexndraS]

@SilviaFitbit The issue not being able to write on challege's chat or cheer posts and comments is solved. Now I can do that.

The other issue not being able to start challenges is present. I installed Fitbit app on a Samsung S7, used my account and I still can start one. I used a Samsung S7 because I saw that from it I can start challenges when using my daughter's phone (same model same OS). 

[SilviaFitbit]

Thanks for getting back @AlexndraS. Sorry for the delayed reply. 

I'm glad to hear that you're able to write on the Challenge's chat. However, I would like you to provide me with a screenshot of what you're seeing. 

Let me know how it goes. 

[AlexndraS]

@SilviaFitbit This is what I see when I want to start a challeng

 

[Odyssey13]

This is what I see, too, @AlexndraS with Android 9, Samsung Galaxy S8 phone and app version 3.7

@SilviaFitbit  it won't let me begin a challenge, although if invited, I can join.

[SilviaFitbit]

Hey @AlexndraS Thanks for getting back and the screenshot shared. 

I appreciate your follow up @Odyssey13. I can let you know that we’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you need further assistance.