Missing Steps on the Android app

[DuffMonster]

Last night when syncing my steps for the day I was greeted with a can't connect for live data error message. Which was no big deal I'll try again later. Well when I was able to sync my tracker I am now short 5000ish steps. My dashboard shows the right amount but a challenge I am in I'm down the steps. Yes all members are in the same time zone. I have quit and rejoined the challenge. I have logged out and back in, I have deleted and reinstalled, I have reset the tracker even erased back to factory. No luck. Anyone have any insight???

[Famuchic]

I am having the exact same problem. Now my challenges don't even announce when I hit my step goal, but it does for everyone else and I know many of them have androids. I specifically have the S7 edge. What about you?

[DuffMonster]

I have the note 4.... I have not had any luck making them sync yet...
Apparently my issue has bee escalated. I am competitive and need my
challenges to match!!!!

[MarreFitbit]

It's nice to have you both here, welcome @Famuchic @DuffMonster ! Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

I also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Keep me posted!

[DuffMonster]

Nope. None of those are correct. I'm in 2 challenges. Same time zone same
people. One is fine. The other 5k less steps.

[MarreFitbit]

Please try to check if your Fitbit app is up-to-date. Once you've verified this, log out and log back into your app.

Let me know if this does the trick @DuffMonster!

[DuffMonster]

I have done this. I have re set my fitbit...factory re set it. Deleted app
and reinstalled... with still no success...

[MarreFitbit]

What about the version of your Fitbit app @DuffMonster? It should be 2.25 (2182974) it was 100% released yesterday. 

If this doesn't work either, I'd recommend getting in touch with Customer Support so they can do a deeper investigation and see where the issue is coming from. Don't forget to mention the steps you've done so far to avoid getting the same ones.

Good luck!