help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Mobile app clockface browsing eats data volume

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2018 23:43

‎10-16-2018 23:43

Hi at all,

 

half an hour ago I was browsing through the clockface-gallery for getting a new design. I took a look on roundabout 10 clockfaces.

Seconds later I had to realize this killed almost my data volume for the entire month??? Fitbit are you serious??? I'm talking about 300 MB for looking at 10 faces. I'm talking about displaying maybe 30 to 40 small pictures that show clocks... 

The browsing feature you built into the mobile app is rather slow and often simply hangs up. What happened here? I can browse the whole web with my smartphone and it keeps fluid scrolling all the time, but when scrolling the fitbit apps or clockfaces the entire smartphone stucks seconds for seconds. 

Best Answer
3 REPLIES 3

‎10-17-2018 10:34

‎10-17-2018 10:34

@chrd  Welcome! It's good that the community is growing! Sorry to hear about your Fitbit app using your mobile data. This is odd. Could you share a screenshot of your mobile data used by app on your phone settings? This should shed a light about the amount of data used. You could also restrict the app to Wifi Only.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎10-22-2018 04:34

In response to AlvaroFitbit

‎10-22-2018 04:34

Hi @AlvaroFitbit,

here's the requested screenshot.

As you can see there's a huge consumption at one point, that was the moment i was browsing the clock gallery. 

Screenshot_20181022-132035.png

Best Answer
0 Votes

‎01-22-2019 20:34

In response to chrd

‎01-22-2019 20:34

 The same thing is happening to me.  I was looking at the clock faces and the app used over 500 mb of mobile data.  The app even uses large amounts of data on WiFi.  I have reinstalled the app and still will consume large amounts of data.  I am not changing the clock face just browsing them.  I have turned background data off and it still uses huge amounts of data. 

Best Answer
0 Votes