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Mobile data usage increased - RESOLVED 7/13

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‎07-05-2018 16:39 - last edited on ‎07-24-2018 11:13 by Moderator Alum

‎07-05-2018 16:39 - last edited on ‎07-24-2018 11:13 by Moderator Alum

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

 

Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

 

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

Fitbit Update 07/09/2018:

 

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

 

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

 

Thanks for all your help and cooperation! 

Fitbit Update 07/08/2018:

 

Hi, everyone!

 

Thanks so much for your reports of this data/battery issue on your Android devices. 

 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

 

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

 

Thanks for your reports and continued patience.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
638 REPLIES 638

‎07-06-2018 05:15 - edited ‎07-06-2018 05:16

In response to RichieLee

‎07-06-2018 05:15 - edited ‎07-06-2018 05:16

I installed 2.72 last night.  Seems to be stable.  My phone is not hot or sluggish anymore.  It was terribly sluggish and so hot that I was holding in front of AC vents to cool it off! lol.  Fitbit needs to address this ASAP.  If I had a limited data plan I'd be calling them screaming at them about this issue.  Thankfully I have unlimited right now.  I find this totally unacceptable.  What data is this app using?  Is it collecting?  What feature is hogging the data?  And how did this get through the QC/test phase?  It's clear this is happening to many phone of all brands.  

Best Answer

‎07-06-2018 05:18

In response to hoofbeats95

‎07-06-2018 05:18

I reverted back to 2.72 found on APKmirror, and it is much much better. My battery life has gone back to normal and I can routinely charge my phone just once a day.

@hoofbeats95 wrote:

Am I looking for 2.7.2 or 2.72???

 

I put 2.7.2 on and it's old. No tiles or anything? Is that the one I want? 

 

Pixel 1, Android 9.0 | Versa
Best Answer

‎07-06-2018 05:21

In response to tofuuu630

‎07-06-2018 05:21

I found 2.72 and installed last night.  My battery life seems more stable this am.  My phone is over 2 years old so the battery life isn't fantastic to start.  But with the faulty fitbit app it was shockingly horrible.  I was attached to the charger all the time.  And the phone was so hot and terribly sluggish.

Best Answer

‎07-06-2018 05:30 - edited ‎07-06-2018 05:32

In response to hoofbeats95

‎07-06-2018 05:30 - edited ‎07-06-2018 05:32

@hoofbeats95 wrote:

I found 2.72 and installed last night.  My battery life seems more stable this am.  My phone is over 2 years old so the battery life isn't fantastic to start.  But with the faulty fitbit app it was shockingly horrible.  I was attached to the charger all the time.  And the phone was so hot and terribly sluggish.

Same! My phone is approx 2 years old but the battery life has been fantastic up until a certain app or Google Play Services would break it, and then I'd have to troubleshoot and find which app is the culprit. I hope they resolve the issue soon, although I don't really use much features in the app itself that I don't mind sticking to 2.72. As long as it tracks my workouts and my stats into my account I am happy.

 

Also judging my the descriptions released for 2.72.1 and 2.73, there wasn't much changes it seems like for the 2.73 version. Only "bugs and performance improvements" but that doesn't seem to be the case lol.

Pixel 1, Android 9.0 | Versa
Best Answer

‎07-06-2018 05:37

In response to tofuuu630

‎07-06-2018 05:37

After over 36hs I can safely state I "fix" this issue. Right after I opened this post, I stop the app, whipped cach and data an uninstall it.

 

Reboot the phone... reinstall the fitbit app from play store, login.

 

So, far, the battery issue is over, and no system warning about cpu abuse.

Best Answer

‎07-06-2018 05:46

In response to tofuuu630

‎07-06-2018 05:46

@tofuuu630 I should have found 2.72.1 but I didn't.  I figured 2.72 was fine.  I can't tell that I'm missing anything.  I did have to completely delete my versa and reset it up to get it to sync after the install.  And even then it took many tries for the app and the versa to connect.  I was getting worried.  But so far so good I guess. I had a ticket with fitbit and I told them I rolled back.  I said based on online forums this is clearly a widespread issue.  The app was making my phone useless and please let me know when they roll out a fix for this.  I'm appalled this got through their testing.  They really jacked something up because the fitbit app has never caused me an issue.

Best Answer

‎07-06-2018 05:57

In response to Frafael

‎07-06-2018 05:57

Same thing. I tried to install the 2.72 and 2.73 APKs from apkmirror.com, but my phone said they were corrupted. So, I completely uninstalled the app, rebooted, then reinstalled from the Play Store. It's been fine since.

Best Answer

‎07-06-2018 06:01

‎07-06-2018 06:01

Can you immediately put the previous version of the app in the playstore?
Best Answer

‎07-06-2018 06:09

In response to AndyCyclist

‎07-06-2018 06:09

Uninstalling , rebooting then reinstalling hasn't fixed it for me
Best Answer

‎07-06-2018 06:28

In response to Quaz

‎07-06-2018 06:28

@Quaz did wipe out cache and data before uninstall?

Best Answer

‎07-06-2018 06:48

‎07-06-2018 06:48

I uninstalled the app, restarted my phone, installed the app. 13 hours problem free!

Best Answer

‎07-06-2018 06:55

In response to grant_w

‎07-06-2018 06:55

I am having the same issue with the Fitbit app on Android with my s8.  The application is using tons of data and draining my battery very quickly.  I keep getting notifications that it is using 14% of my CPU.  I am uninstalling the application until it is fixed.

Best Answer

‎07-06-2018 07:01

In response to JD87

‎07-06-2018 07:01

I've disabled the use of mobile data on the background. This seems to stop the app's hunger for data. I can still see the stats when I open the app.
Best Answer

‎07-06-2018 07:02

In response to Janneman72

‎07-06-2018 07:02

So I just got a warning from my data, 6 days into the month, Fitbit has used 800mb in 6 days??? Half my plan gone in 6 days.

 

Samsung s7

Fitbit app: 2.73

Best Answer

‎07-06-2018 07:04

In response to Janneman72

‎07-06-2018 07:04

@Janneman72 i did that as well based on customer service telling me to do so.  It didn't help that I noticed. Certainly didn't stop my phone from being hot, sluggish and eating battery.  I don't know if it slowed data use or not.  I gave up and rolled back

Best Answer

‎07-06-2018 07:06

In response to hoofbeats95

‎07-06-2018 07:06

Forgot to mention that I reinstalled the app before disabling the background data. It's now also quiet on Wifi connections.
Best Answer

‎07-06-2018 10:20 - edited ‎07-06-2018 10:33

In response to Janneman72

‎07-06-2018 10:20 - edited ‎07-06-2018 10:33

Fitbit Update 07/06/2018: Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

 

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer

‎07-06-2018 11:08

In response to Mhqs

‎07-06-2018 11:08

Same here.  I get a pop up that it is using too much cpu, battery can't even charge, it is using a lot of data.  I can't get text messenges and it won't ever get a GPS signal that works.  I too have a Samsung S7- a new one even.  I'm beyond frustrated and ready to just give up on it.  I am checking to see if I can return my versa.  

  

Best Answer
0 Votes

‎07-06-2018 11:12

In response to KimP13

‎07-06-2018 11:12

You can see at the header of this page that they are working on it!  It's not the versa.  The versa is a good watch.  Just be patient. 

Best Answer

‎07-06-2018 11:14

In response to KimP13

‎07-06-2018 11:14

Hi all. As said before give it a shot at uninstalling it, re installing the
app and the reset your phone. To me this worked with the hope they issue a
fix soon. To curb on data usage go to phone settings and ban the app from
using background data
Best Answer
0 Votes