Mobile data usage increased - RESOLVED 7/13

[EdsonFitbit]

Update 7/13/2018: This issue is now resolved, please ensure you are on the latest app. Thanks very much for your reports. I'll be closing this thread for future replies. 

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Fitbit Update 07/11/2018: Thanks for your ongoing patience as we worked to resolve this issue. We released an update to the Fitbit app for Android, version 2.74.2, that we believe addresses any remaining concerns related to this issue. Please update the Fitbit app as soon as possible.

In addition, all of your Fitbit data synced and remained secure during the issue and none of your data was sent anywhere else. We take our obligation to safeguard your data very seriously and are sorry for any concern that this error may have caused.

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Fitbit Update 07/09/2018:

Great news, everyone! Today we released the Fitbit for Android app version 2.74.1 to all users. This app version released improvements for the issue you are all currently experiencing with an increase in your phone's data usage. Please update the app as soon as possible!

Please let me know how it goes after updating the app. I would like to hear you all confirm that your data/battery usage levels have decreased. 

Thanks for all your help and cooperation! 

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Fitbit Update 07/08/2018:

Hi, everyone!

Thanks so much for your reports of this data/battery issue on your Android devices. 

Our team is still actively investigating the cause and we will keep you updated with any new information. We really appreciate your cooperation in the meantime and hope to get this resolved soon. 

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Fitbit Update 07/06/2018: 

Hey everyone -- First off, thank you for all of your reports. We are working to resolve an issue which can cause the Fitbit app for Android to consume a large amount of mobile data. In the meantime, uninstalling and re-installing the Fitbit app may help resolve related loading & crashing issues. Thanks for your patience!

I will make sure to keep everyone updated on this issue when I have something new to share. Thanks for your patience, more updates to come soon.

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Fitbit Update 07/05/2018: Community members have reported an increase of mobile data by the Fitbit app on Android devices.

I've made our Android team aware of this and they are currently working on getting this issue resolved. When I hear an update on the status of this issue, I will make sure to let everyone here know what I hear.

Thanks for your reports and continued patience.

[Nannief]

I'm like you don't understand enough about them but I have to use my data because I want to know when I have a call or text message and not allowed to use the Wi-Fi at work.



Sent from my Samsung Galaxy smartphone.

[fueledbycoffee]

How big is the beta.app?  I am away from wifi for a few days

[wollid]

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@ErickFitbit wrote:

the fact that you are able to send logs (Menu>Help>Send Log).

I don't see what you're talking about, please explain.

//edit: Oh, now I see. You need to tap on "Account" in the first screen, not "Device", scroll down, "Discover - Help", scroll down, "Send Bug Report". (Translation from German language).

[hezzi1]

Just got back into using my fitbit one and feeling really motivated with my efforts. So disappointed today that my zteps aren't being tracked. Tried manually syncing with my android app but still a big fat 0. Battery is full so it's not that. I had planned on going for a big walk again today but enthusiasm not there now. Help.

[KimP13]

Try mapmyfitness or strava to track your long walk and Yay for being motivated!  I had to delete the fitbit Android app because it was messing UP EVERYTHING on my phone.  I hope they are working on it but in the meantime get out there and walk!  Good for you. 

⁣Sent from BlueMail ​

[Tzg2333]

They are working on it...lets see how long it takes

[Moaske]

I haven't read every post yet, but to add my experiences with this bug: mine is running red hot from CPU cycles and drains the battery  excessively. I can't really notice a raised data bandwith usage Also no crashes.
The notification centre widget gave me a lot "sync status = null".

[Jamie_Henshaw]

So, not to be too picky, but I'm sure people are wondering. The app has caused a lot of unexpected data usage for a lot of people - we don't really have a big enough plan to compensate for the increase. Is there any way Fitbit can work with us to balance or compensate for this?

Also, maybe the developers can add something to alert us of data usage to avoid this being a problem again in the future.

[adamlbarr]

I'm glad I stumbled upon this post. My app has consumed a combined 2 GB of mobile and WiFi data in the past week. Just turned off background data until this is fixed. Hopefully that helps.

[Tzg2333]

Wont help

[stoni69]

Hello .

I also have the problem with increased mobile data usage.
The support advised me to record my runs without Bluetooth with the Charge 2 with "Mobile Run". Every time I start the app without having connected the Charge 2 with Bluetooth the consumption increases.
Maybe it's because it's up to the servers. In my app, the data is loaded very often. I choose something, sometimes I just see that something is loaded until I can see something.
Probably then the use of "Mobile Run" for the recording of my runs will lead to a higher mobile data consumption.
So it's probably more of the servers or Fitbit itself than the app?

Kind regards

stoni69

[u8sand]

Careful, it seems to still use Mobile Data Even with Background Data Disabled.

I am very conscious of my data usage and noticed this issue right away. I disabled background data, felt safe, and found out in another few days that it was still consuming mobile data.

To what ends I don't understand, I have all day sync and always connect disabled, and still need to sync manually when I want to update my display. The amount of data being wasted by this app is substantial. I'm very unhappy to have needed to pay around $10 effectively for absolutely nothing but a fitbit developer's screw up.

This issue has been around for almost a week now, I hope Fitbit will fix it ASAP and consider finding ways to compensate users in some way, doesn't need to be monetary but I hope you'll inform the users who aren't paying attention and apologize for your mistakes. I'd also appreciate an explanation--what in the world generates so much data?!

[Jetaime2ciao]

I'm having the same experience. My fully charged large battery Pixel has gone from 100% to almost 0% within 2 hours this morning of being connected to my Ionic. The only thing I have running is a background syncing. This is completely unacceptable. Don't make me return this smartwatch.

[fueledbycoffee]

I if there if there was an android update that broke turn off background
data use. I have another app I had to uninstall bc it was using excessive
background data and turning the background data off didn't help

[RichieLee]

For those that mentioned apkmirror, thank you! Downloading the previous version has definitely solved the problem for now. Only problem is, I had to turn off automatic app updates, otherwise the phone would just auto install the disastrous version. As much as I would like to test the beta, I can't chance it seeing as I'm not on an unlimited plan. I can't believe the fitbit app doesn't have a setting option to only upload/download data when connected to wifi like pretty much every other app out there.

[Paul201065]

Hi just checked my data usage in the last month fitbit has used 1.3gb of data just as well i have a big data allowance.

[DWCM]

My galaxy  note 8 is reporting that the fitbit app is regularly consuming 12% CPU and causing excessive battery drain. This needs to be fixed asap otherwise I will have to uninstall fitbit. My son reports the same, his battery on his note 5 lasts 8 hours max since seeing up his fitbit and used to get 2 days. 

[SunsetRunner]

And he use al lot of data.
The best you can do is to install an old version from appmirror


Met vriendelijke groet.André Groeneveld 

[Tzg2333]

I uninstalled a few days ago waiting for the fix, my battery life is back
and data usage is normal

[SavvyLady]

It has been three days that my Fitbit Blaze is only holding a charge for one day and it has not synced with the app since June 28. As per the resent post, I installed and reinstalled the app and it still will not sync.