MobileTrack: Fitbit pedometer service is running notification

[Amiracle]

Today I'm seeing a new MobileTrack notification from the FitBit app.

I don't understand why their pedometer service would be running in the first place: My Fitbit charge 2 should already be connected, so they shouldn't need to use the pedometer service on my phone.

Anybody know what's going on?

Moderator Edit: Clarified subject

[Kellyjnmartinez]

I am.suddenly having this issue after 2 years, but can't locate MobileTrack anywhere to disable it. It is not locates when I click my user icon in the app, or anywhere else. Help!

[Superficies]

Hi! I just started getting this problem (pedometer notifications all the time), but didn't see "Mobile Track" in my app at all.

I found it by going to the account settings and clicking on "+ Set up a device" option and clicking on the Mobile Tracker option. After setting it up, I was then able to "unpair" it.

Not sure why Mobile Tracker was running when I'd never set it up... nevertheless, I think this will fix it. Hope that helps!

[Pmcmillan3]

 

[Superficies]

This just started again on my phone, a week after my solution above fixed it.  Oh well.

I went through the process of unpairing the Mobile Tracker, but I still get these notifications every few minutes.  Not sure why the service would be running if I explicitly told it not to run!  Notably, I'm running Android 9, which I guess is no longer compatible.  Getting pretty tired of Fitbit's poor Android implementation.

[Mrsalanab]

Same here. 

I've updated my app.

I've checked my permissions. 

[acf7575]

Me too after I reinstalled the Fitbit app because I couldn't get my charge 4 to sync.

[MaxNana]

I purchased a Fitbit Sense and do not have that that problem anymore.

[Rich_Laue]

This is not really a problem, and has nothing to do with the Fitbit model. 

In the fitbit app you will find an option to use the fitbit app to count your steps. The phone needs to be on the waist, in the pocket  or hand. 

If this opt in is enabled, the pedometer service will be running. 

[Superficies]

Opt-in is disabled and I still get the notification. I have unpaired. I cleared data and cache. I reinstalled. But I get the notification even when MobileTrack is not set up. I set up MobileTrack JUST TO UNPAIR IT, and I STILL get the notification!

The notification slows down my phone when I am doing other things (playing games, etc.). More importantly, I want confirmation that Fitbit is not tracking my phone if I've explicitly turned that feature off. IT IS A PRIVACY PROBLEM and I don't appreciate you gaslighting us in this thread. 

[Rich_Laue]

This is a question support might have to answer, or go into your phone settinge and check how often fitbit is tracking your location. 

However, this feature only tracks steps, not location. 

[MaxNana]

I have a Sense so I don't have this problem anymore

[veritas27]

Where in the fitbit app is this option? 

[Rich_Laue]

@veritas27 are you asking about, how to add Mobile Trac? If so tap Add Device under settings. 

[itzelcruz]

Getting the same here! Do you know how to desactive the pedometer? I dont even have a fitbit anymore, the app is only for my aria so it is very disturbing!

[RodrigoMFitbit · Accepted solution]

@itzelcruz Nice to see you again on the forums. To deactivate MobileTrack, go to the app and tap on your profile picture. The devices set up will be listed there. You should be able to see MobileTrack and your Aria scale. Tap on MobileTrack. There you will see a trash icon on the righ top corner. Tap on it and confirm. You can also press and hold the notification shown on your device and deactivate them.