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My Alta won't sync

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‎04-06-2017 21:12

‎04-06-2017 21:12

My Alta won't sync and allow me to add to fitbit app after following all step to resolve still won't sync

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‎04-08-2017 05:29

‎04-08-2017 05:29

Hello @Amandairene90, its nice to have you here as a new member of the Fitbit Community! If you were able to download the Fitbit app the first step is to pair your tracker. I saw on your Community profile there is an Alta tracker. So I'm wondering if you were able to complete the set up process. If you need more help regarding this please take a look at this post.

 

About the syncing issues you mentioned, there is a post I would like to recommend. I'm sure it will get you back on track: Having trouble syncing? (here's how to fix this).

 

Keep me posted how it goes. I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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1 REPLY 1

‎04-08-2017 05:29

‎04-08-2017 05:29

Hello @Amandairene90, its nice to have you here as a new member of the Fitbit Community! If you were able to download the Fitbit app the first step is to pair your tracker. I saw on your Community profile there is an Alta tracker. So I'm wondering if you were able to complete the set up process. If you need more help regarding this please take a look at this post.

 

About the syncing issues you mentioned, there is a post I would like to recommend. I'm sure it will get you back on track: Having trouble syncing? (here's how to fix this).

 

Keep me posted how it goes. I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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