My Fitbit isn't syncing since 3.2 update

[clharris3]

I have not been able to sync since I updated the app to version 3.2. What’s worse is that the time is wrong on the watch and I believe there is no way to update it from the watch. All other features do not work as well such as text notifications.

According to the negative reviews on the Google app store this is happening to many people. I have tried the suggested troubleshooting steps and none of them worked. Upon selecting sync, the app spins for more than a minute then the app blinks and stops. Sometimes there is a red exclamation point displayed.

This is my second Ionic and each successive release or firmware breaks something on this watch. Please post instructions on how to resolve this issue or instructions on how to revert to the old version until Fitbit fixes the issue. Troubleshooting steps I tried that did not work:

• Rebooted phone
• Rebooted watch several times (have to do this in the about section, because holding the buttons no Longer reboot the watch.
• Disabled Bluetooth and activated it with combination of rebooting watch and phone.
• Unpaired the IONIC and paired it again
• Uninstalled the software and installed it again. 

Ionic with firmware version 27.33.1.30

Samsung S8+ with Android 9

Moderator edit: subject for clarity

[Getme]

I have samsung 8 charge 3...so sick of trying everything possible next step...throw it in the bin

[princessalexia]

I have the same issues with my Charge 3. It is sad when the leader in the industry keeps telling you to uninstall and reinstall or try a manual reboot. That is fit bit answers to everything. Now have a watch that tells me time and my steps but does not sync them etc. Could have purchased a watch for $20 or less and a pedometer for $5 and got the same outcome.

[Jwelsch]

I'm having the same issue. So frustrating. I've spent hours trying to fix it. Good to know that it's not just me. 😤

[Rich_Laue]

With a sync issue 

Restart tracker and phone

It might be better to shutdown both. 

On android many find it helps to clear the Fitbit app or phones cache. 

Remove the tracker from the phones Bluetooth. 

Occaisionly I also had to remove the Fitbit app and installed a fresh copy, but this was after a phone OS update. 

Some have stated that they removed all devices from the phones Bluetooth, but this doesn't make sense. 

Why won't my Fitbit device sync?

One thing I advise not to try is removing the tracker from your account. Doing so usually only adds more problems. 

[Getme]

Tried everything even let tracker go completely dead... was able to pair up thought great got my fitbit back an hour later back to square one

[clharris3]

Hi folks, 

Finally resolved the issue, based on something Rich_Lau suggested regarding clearing the cache.  For some reason installing the new 3.2 version of the app does not clear the cache created by the older version.  In addition, the phones cache retains something from the old version that impacts the syncing.  Follow these steps in the exact order.

1.  Clear the Fitbit App Cache first.  Go to the phone settings->Apps and open the Fitbit app then select Storage and press the clear cache button.  This allowed the watch to connect, refresh the time, but not sync.

2.  From the phone settings go to Device Care->Storage and select clean now to clear data and the phone's cache.

3. Turn the watch off - from settings select About and scroll to the bottom where you should see the Shutdown option

4.  Turn your phone off

5.  Turn the watch back on first and let it boot

6.  Turn the phone back on and the watch will begin syncing again, you may have to go into the app itself and force the sync, but it should work.

I literally tried every Troubleshooting suggestion multiple times, but never cleared the watch and phone cache which was the culprit.  Thanks Rich

Hope this works for everyone that posted!

[Getme]

Thanks

..Done all of that so far so good... lasting ok for 2hrs... let you know better tomorrow 

[Getme]

Worked for a couple of hours then showing on phone device not found

[AlejandraFitbit]

Hello guys, I appreciate your participation in the Forums.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this syncing issue. @Rich_Laue, thanks for the input.

@clharris3, @Getme, @princessalexia and @Jwelsch, if you are having syncing issues with your Android phones, I recommend taking a look at this post where you will be able to see updates and steps to follow regarding this problem.

In the meantime, let me know if you need anything else. 

[S-ionic]

Thank you random person who took the time to post a fix that appears to have worked (no help from fitbit). Steps above worked on ionic with s9+. 

[Getme]

Yep thanks...mine is working too. 

[Banka5]

Bummer - didn't work for me.

The only way I can seem to sync is shutting off Fitbit one, then restarting.  It will sync once and then stop.

[Getme]

That's what mine did at first... cleared all cache on phone..uninstalled some apps...touch wood working fine

[JaniceR]

I'm right there with you on this. Hopefully, we'll all get an answer soon

[Banka5]

Didn't work for me

[Banka5]

I am on android 6.01 if that matters

[DramaQueenDiva]

Add my name to the "not syncing" list!  My Moto e5 Play (unsupported, yes I know) will not even let me set up a new device.  None of my devices (Versa SE, Versa Lite, Ionic, Charge 3, Alta HR, or Inspire HR) will even set up on the device, let alone sync.  I've tried all the troubleshooting too.

What works for me, although it's not the most convenient way, is to sync through my Windows 10 laptop (supported).  But, due to the nature of my job, I am not always able to sync to my laptop.  My phone is much more accessible to me. 

[JaniceR]

Unfortunately, this technique did not work for me... Sad.

[AlejandraFitbit]

Thanks for your participation in the Community and sorry for the delay in respond.

I appreciate all the efforts in trying to fix this syncing issue. @DramaQueenDiva, I appreciate the input.

@S-ionic, @Getme, it's great to hear that your issue has been resolved. If there is anything else we can help you with, do not hesitate to post it.

@Banka5 and @JaniceR, have you tried the steps in this post? If you haven't, I recommend taking a look at it and follow the steps provided.

Keep me posted.