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My Zip is not syncing

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‎01-25-2017 21:16 - last edited on ‎01-26-2017 04:04 by Moderator Alum

‎01-25-2017 21:16 - last edited on ‎01-26-2017 04:04 by Moderator Alum

Lost my fitbit one.so bought a fitbit zip.not recording to my phone!!says i went over 12000 steps on the zip says 370 on phone.help me fogure out why it keeps sayong bluetooth issues when i have NONE!!!!!!!

 

Moderator edit: Subject for clarity

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‎01-26-2017 04:00

‎01-26-2017 04:00

A warm welcome to the Forums @Kriswanabfit. If your Zip is not transferring the information to your phone, I recommend following the instructions provided in the Having trouble syncing? post.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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