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My fitbit will no longer sync

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‎02-19-2017 20:50

‎02-19-2017 20:50

My fitbit will no longer sync to my Galaxy 6 Edge. It hasn't since February 13. I deleted the app and re-subscribed, signed out and signed back in, turned phone off and on....any suggestions? Please help! Thanks 

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Accepted Solutions

‎02-20-2017 04:11

‎02-20-2017 04:11

Try restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work.

 

If it still won't sync after that then there are some more suggestions in this help article:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

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3 REPLIES 3

‎02-19-2017 20:43

‎02-19-2017 20:43

My 

Best Answer
0 Votes

‎02-20-2017 04:11

‎02-20-2017 04:11

Try restarting your fitbit using this procedure:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries as it doesn't always work.

 

If it still won't sync after that then there are some more suggestions in this help article:

 

http://help.fitbit.com/articles/en_US/Help_article/1866

Best Answer

‎02-20-2017 19:38

In response to SteveH

‎02-20-2017 19:38

Thank you Steve H.,

I tried the procedure you recommended and now my fitbit is working again. 

 

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