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My versa won't count steps, hart rate

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‎12-07-2021 16:30

‎12-07-2021 16:30

I need to fix my versa. I already restarted the app and the versa. Log in and log out. Still the same. Now I can't on my phone. Where can I send to fix it!?

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5 REPLIES 5

‎12-07-2021 16:34

‎12-07-2021 16:34

Hi @Marlene12345678  there is no repair center for these devices. Which Versa do you have? You set up to a compatible phone?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎12-08-2021 15:17

In response to Odyssey13

‎12-08-2021 15:17

The first versa! It has working before and just stop. Nothing new happened!
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‎12-08-2021 17:53

In response to Marlene12345678

‎12-08-2021 17:53

Try a restart of the device. It often helps.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-09-2021 10:01

In response to Odyssey13

‎12-09-2021 10:01

After I exhausted talk with Fitbit assistants, turn off and on all the
setting and everything!!!!! They couldn't do anything more, to help Soo
They sent to me a voucher to buy a new Fitbit! Why I would invest money
again in a thing that is so expensive and stop work with no reason!!!???
Anyway, I fix the problem! I put a new screen picture and heart rate and
the steps start to work again!
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‎12-09-2021 18:23

In response to Marlene12345678

‎12-09-2021 18:23

Not many computers today are designed to last very long. 

The average person replaces their phone gets updated every 24 months. The Apple watch is expected to last 3 years, then replaced. 

 

Is the problem with the app, or tracker. 

You say that the app is not showing steps, but what about the Versa? 

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