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Need to restart phone to sync with Fitbit app

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‎01-28-2019 12:01 - last edited on ‎01-30-2019 09:50 by Fitbit Moderator

‎01-28-2019 12:01 - last edited on ‎01-30-2019 09:50 by Fitbit Moderator

I keep having to restart my phone in order for it to sync. I have trying the force quit and I have also tried uninstalling and reinstalling, but didn't work. This seems to be a huge issue with the app. Is Fitbit ever going to fix this? 

 

 

Moderator edit: updated subject for clarity

Best Answer
6 REPLIES 6

‎01-30-2019 09:54

‎01-30-2019 09:54

@cmcapone Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that you need to restart your phone in order to sync your Fitbit device. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎01-30-2019 15:26

In response to AlvaroFitbit

‎01-30-2019 15:26

I have tried all of this already and every morning I have to restart my phone in order for data to sync.
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0 Votes

‎02-08-2019 14:32

In response to AlvaroFitbit

‎02-08-2019 14:32

I have uninstalled and reinstalled app. I have also unpaired and paired fitbit device. I am using the LG G7 Thin. When I first got my fitbit everything worked perfectly for months. It wasn't until recently that it started acting up. When I checked my phone Thursday morning, it said couldn't find device. The last sync was the Tuesday. Had to AGAIN restart phone and then it worked fine. I am having to do this every single day. I have done research and this has been an issue with multiple users for a very long time and seems like Fitbit doesn't care to fix it. Fitbit customer service is terrible. 

Best Answer

‎02-09-2019 04:49

In response to cmcapone

‎02-09-2019 04:49

I have the same problem. I have a Motorola Z2 Force. I have to restart every day as well. It doesn't count my steps and I don't get notifications on my Fitbit if I don't restart.

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0 Votes

‎02-09-2019 14:32

In response to AlvaroFitbit

‎02-09-2019 14:32

My  charge cord does not have a button.

 

Also my Fitbit has not recognized stairs from day 1. 😞

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0 Votes

‎05-25-2020 10:11

In response to cmcapone

‎05-25-2020 10:11

I have to restart my fitbit at least 3 times a day and I have checked all permissions

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