New Fitbit app experience (Closed)

[AlessFitbit]

Fitbit Update: 9/10

Thanks, everyone for your feedback on the Android dashboard. We're always aiming to improve our user experience and have relayed this information to our team. 

There are no plans to revert to the old dashboard. We understand that the app update may not be up to your standards, but we do hope you continue to interact and explore the features.

Since all feedback has been passed on, we will be closing the thread. If you are experiencing any issues or have bugs to report, please start another thread. We appreciate your cooperation.

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Fitbit Update: 8/29

Hi Fitbit Family!

We have now transitioned everyone onto the new Fitbit app experience. With this new design, we've created a space that is more dynamic, integrated, and highly personalized. 

We hope you enjoy using this new dashboard and interface for all your Fitbit needs. For any issues using the new interface, for example bugs you come across, we'd like for you to leave comments in this thread. 

Please only report bugs or issues with using the app. 

[Zinnaerris]

@Corr 

It's not the tiles that need to be rearranged. It is the entire daily stats block that is at the bottom of my screen and not at the top like it's supposed to be. It even shows in my screen shot that my daily stats aren't at the top of my screen. There are zero settings to move the entire daily stats section.

[Corr]

Hi @Zinnaerris 

That's strange, I can drag the whole daily stats block ("activity") up and down if I use the option "edit" that is placed on the right of the "today" option.

[Dknott]

Hi there!

My app constantly notifies me to link my device with the app. My device is linked and I even tried un-linking the device and then reconnecting to work out this issue however, it is continuing.

Is there anything else I can do?

[swagg]

The new interface has caused nothing but grief for both me and my husband. Both of us have a problem syncing, usually unable to locate device. Also, the battery life has been cut in half. We now have to charge every 24 hours. Everything was fine until the new interface was introduced!!

[Cugel06]

I love the new look, but the app now has major functionality issues where none previously existed. Syncing almost always fails unless I've first force quit the application or restarted my device. 

[Zinnaerris]

@Corr 

Weird. Maybe I am blind. I don't see in there how to move the entire block. I've even called customer service and received no help.

 

 

[Lorie2]

When I go to the apps like they tell me there is nothing there for phone calls or txt. What a mess.

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[Lorie2]

Where did you find the old app? The link Fitbit sent me to wants a charge card and that's not happening.

[Danforths]

I back my phone up with rerware app (mybackup pro)

I back up everything, apps, data, texts, pics, everything

I pulled the old app from one of my backups

[cwisacson]

All of  sudden my steps and miles are not working. I just need over e miles on the treadmill a d the Fitbit is showing 1.96. What's up with that?

[Lorie2]

The whole app is messed up!!

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[jumoo]

@Lorie2 

If you google 'old version of fitbit' it will take you to a website called 'up to down' it lists previous versions of fitbit, I removed the new interface/app then downloaded the old version and turned off auto updates for fitbit, then reinstall from downloaded 7.2 old version. Reset and sync and Voila everything back as it used to be and no more issues. 🙂 

hope this helps

Julie

[Lorie2]

Did it not ask you for a credit card? I went there and it wants a credit card.

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[Martin_ZZZ]

Hi Unfortunately the new app is a disaster. It's very difficult to sync my Inspire - can literally take HOURS of constant refresh to get it to syn (even turning on/off Bluetooth, phone or resetting Fitbit). When I track exercise from the app, it does not record heart rate any more, I need this for my walks / runs - the Fitbit display is too small to read when I'm moving and I've always used the app. I have Huawei P20 Pro with Android 9 so neither device is old. Ans also the layout is a nightmare. Bring back the older working versin please or I will have to bin the Fitbit!

[Pauliemacsr]

Do you have your friend list? I also downloaded old version, but it showed
that I didn't have any fitbit friends.

[Lorie2]

I haven't downloaded the old one yet.

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[Nazcar14]

Yes I do.

[Dicampok]

How do you download the old app?

⁣Sent from Blue ​

[Dicampok]

IT did not ask for a credit card
⁣Sent from Blue ​

[Lorie2]

What did you use because what they gave me did.

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