New Versa won't update/turn on

[Mmosier2019]

Hi, I just bought a Versa last night, super excited but now I'm disappointed. I have a Note 5 and I have been following the directions to set everything up. I've downloaded the app and sync to my phone but now it wants to do an update. The Versa only shows the fitbit icon and and keeps scrolling "to start download fitbit app" which I did and it says that it is sync. It will not update either with Wifi or bluetooth. Both the phone and fitbit are fully charged. Any advise? What am I doing wrong?

[LanuzaFitbit]

Hello @Mmosier2019.

Thanks for bringing this up and sharing all of those details on what is going on.

In this case, I'd like to recommend that you try to follow the steps listed in this help article. They should help to make sure that the update goes through with the Versa. 

Let me know if there are any other questions on the matter.