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New dashboard design

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‎08-25-2019 07:14 - last edited on ‎08-26-2019 13:20 by Fitbit Moderator

‎08-25-2019 07:14 - last edited on ‎08-26-2019 13:20 by Fitbit Moderator

I really hate this new view. I have tried finding how to change it back to the old in my advanced settings but the option is not there. Is there another way to switch it back? Also it's telling me I'm maxed out on challenges wh . I only have 5 active ones and all the others are last weeks hustles that already declared a  winner.

 

Moderator edit: Subject for clarity

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3 REPLIES 3

‎08-26-2019 13:19

‎08-26-2019 13:19

Hello @Coffeecakes, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the details that were shared in your post, I'm sorry to know that you're not satisfied with the new dashboard design. As it turns out, at this moment it's not possible to change the dashboard to the previous version. After you switch to the new app experience, you can no longer access the old Fitbit app design. Over the next few months, the old Fitbit app design won’t be available, and the new app experience will become permanent. To learn more about it, please check: What’s the new Fitbit app experience?

 

Regarding the challenges, let me share with you that the maximum amount of active challenges are 10, therefore, seems odd that you're receiving such error message. To better assist you with this, can you please send me a screenshot of the error message you're receiving? (You can refer to this post to do so). Also, which Android mobile device you're currently using? In the meantime I receive your answers, please try the following:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your Fitbit credentials
  7. Try again

 

 Keep me posted and let me know if you have any additional questions.

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‎08-28-2019 00:50

In response to RicardoFitbit

‎08-28-2019 00:50

I was looking for this too.  Very dissatisfied with new design.  Redesign just for the sake of redesign.  Last time there was an option to switch back, although I was satisfied then.

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‎09-03-2019 19:21

In response to Chasemorr

‎09-03-2019 19:21

Hi @Chasemorr, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for taking the time to share your thoughts and personal experience with the new dashboard design, the feedback that's submitted here in the Community Forums is always appreciated because it makes us evaluate if we are delivering what our users want and need. Don't hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be here.

 

To learn more about the new dashboard design, you can check: What’s the new Fitbit app experience?

 

See you around. 

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