No Device found

[Drywalljohn]

Can't get my charge 3 to synch ??

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Tomduffy]

After a recent software update for galaxy 9+ the fitbit software cannot find the device and sync. I have to reboot the fitbit charge 3 device by plugging it in and holding the button for 8 seconds  each time I want to syn data.it looks like a bug