No Internet Connection error message

[Scott_]

I'm getting a brand new error, for the past couple of days. Each morning, my Fitbit Charge 3 connects to my Samsung phone but the Fitbit app won't connect to the Internet or sync until after I've restarted my phone. I get a message in the top middle of the Fitbit Android app that says "No Internet Connection". Toggling WiFi, Bluetooth and mobile networks does nothing. But a full restart does the trick and once restarted, I'm pretty good for the rest of the day.

Not a big deal or a game changer, but I'm wondering if anyone else is experiencing the same thing!

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Scott_, it's nice to see you again participating here in the Community Forums, welcome back!

Thanks for bringing this to my attention and for the details that were shared with me. To better assist you with this, can you please let me know which mobile device are you using to sync your Fitbit? When was the first time you experienced this issue and how many times since then? I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

Keep me posted and let me know if you have any additional questions. 

[Scott_]

I use a Samsung J7 Perx with Android 8.1 with the recent patch applied Dec.
1, 2019.
I'm using the Android Fitbit app version 3.17 beta.

Again, this is a problem where my Fitbit connects and syncs to my phone
well and my phone is connected to the Internet well, too. Other apps load
and browse data fine but the Fitbit app won't update data to Fitbit itself
and gives me the message "No Internet Connection" until I restart the phone.

--
===========================
Scott 

Moderator Edit: Personal info removed

[SunsetRunner]

So when I turn off VPN it sincs. So when I go back and turn VPN on  it cant find internet again. This is not good.

[Amccain]

I am having the same problem and it seems to be draining my battery.  Deal Breaker for me.

[SunsetRunner]

Fit bit. Keeps messing up my head

[Rjd2020]

I am having the same problem.  App says "no internet connection " even though my phone is on the inernet.  I have tried everything and can't get it to connect. What do we do?

[SunsetRunner]

I turn off VPN. It connects. Turn VPN back on. Message pops up again. No
internet service.
So I just temporary turn off VPN
Just started. So Fitbit must have just started blocking user's. So they can
follow everyone

[MikeySanchez63]

It is unacceptable that I have to sacrifice the security of my phone to connect the fitbit by turning off my VPN. Fitbit needs to undo whatever is in this update that caused this to happen!

[Rjd2020]

I agree! My Fitbit hasn't worked correctly for weeks.  Sent from my Verizon, Samsung Galaxy smartphone

[MikeySanchez63]

I sent their feedback email a message on this topic. 

[ROC955]

Same problem.  It started within the last couple of weeks.  Had been working fine for months and months prior.  It doesn't make a difference if I am connected to cellular data or wifi, same problem.  Once in awhile restarting the phone helps, but not always.  

I am using a a Moto G5 and Android 8.1.0.  My Fitbit is an Inspire HR.  Fitbit OS  34.20001.63.12.   Model FB423

[Amccain]

I was able to correct the issue by signing out of my VPN and it has worked perfectly for the last week.  Hopefully it continues.  

[georgehamilton]

Yep, seems to have something to do with VPN or. Ad blocking. I use Blockada (have for some time) and when I turn it off, the error message does not appear. Turn Blockada back on, restart Fitbit app (ver 3.17) and get the error message every time. Fitbit please fix this. 

[SunsetRunner]

Agree. Fitbit needs to stop following everyone. Just like other apps.

[Tanya-toots]

I had the same issue, except a restart would not help at all. Initially, I tried turning blutooth off and on, as well as wifi and my mobile data. Nothing worked. I have a Samsung J3 but this problem started March 29th. That was the first day I could not sync due to "no internet connection." After reading this thread about the VPN and the new recent update, I became quite frustrated. Shutting off the VPN worked and now all my data has synced for the past couple days. Not cool Fitbit, not cool. 

[ROC955]

I posted a response to this several days ago.  Just about everyone who responded keeps pointing me to a problem with VPN.   I am NOT using a VPN.  I updated to v 3.18 and there is no change.  Error is still there.  I try turning Bluetooth on and off but the error never goes away.  If I leave the app open it eventually does sync.  Usually it is hours later.  Please provide a solution!

[Thurachelman]

I'm in the same boat. I do not have a VPN. I get the error whether connected to homewifi or using mobile data. But fitbit is somehow communicating with my fitness pal? 

I've reinstalled the app twice, restarted my phone almost every day for a week. I've been having more and more issues lately with syncing and I'm ready to switch to a different brand. Just waiting for when it stops giving me the time. 

[MiMi1331]

I wish it were so easy! NOTHING works. Not even a full restart. I am so frustrated. And when searching I'm finding posts back to 2018 reporting same problem! This is ridiculous.

[AdelleT]

Yeah, I'm having an issue. Suddenly my app stopped syncing and was all grayed out (it is picky and I have to do all kinds of things to get it to sync sometimes) so I uninstalled it and reinstalled. Now it says that fitbit.com is down for maintenance. Or that there is a network connection error. I can log in online but since my app hasn't synced my data from yesterday has not updated. So annoying and frustrating. I see people talking about a VPN and I don't even know what that is. I've had a friend who had this issue and she started over by creating a new account. I don't want to lose all my stats, etc! I have the app on my kindle as well but it hasn't synced well on that device in ages!