No Notifications on Versa with Pixel 3 XL

[AuntieCammie]

I recently synced my Versa with my Google Pixel XL and the notifications no longer show up and the caller ID is listed as Unknown. I've restarted my Versa and phone without any luck.

[LanuzaFitbit]

Welcome to the Forums @AuntieCammie.

Thank you very much for restarting your Versa to try and get it fixed before posting.

In this case this is a known issue going on with Android Pie (9), which is the Android version the Pixel 3 runs on. Our team is aware of the situation and it is being looked into but we do not have any updates at this moment. Anything regarding this issue will be posted in another thread. You can click here to see that thread.

Please let me know if there is anything else that I can do for you.

[AuntieCammie]

I'm also having issue with not getting ANY notifications on my Versa. No Email, No SMS, No Hangouts, No Notifications at all. The screen says "Nothing New Here. All caught up"

[SunsetRunner]

Any update with this? My wife just got the Pixel 3 XL today and her versa is still not receiving notifications, her Fitbit app is up to date with version 2.82. Please help. Thanks

[SunsetRunner]

I did another pairing to the versa, and all is working now. Thanks

[LanuzaFitbit · Accepted solution]

Hello @SunsetRunner and @AuntieCammie.

@SunsetRunner Thanks for letting us know that after pairing the Versa it started working properly once again.

@AuntieCammie Unfortunately at this time we do not have anything to announce or share. As soon as we do have anything we'll be sure to let everyone know about it.

Let me know if there are any further questions I can help out with.

[AuntieCammie]

I've paired it again last night and now getting notifications on my Versa. Thank you.

[LanuzaFitbit]

Hey @AuntieCammie.

Great news! Thanks for giving that a shot and letting us know.

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users. Maybe something there will pique your interest.

Let me know if you have any further questions.

[LanuzaFitbit]

Hello @SilvertonArthur.

If you'd like to get private and personal assistance, I'd recommend that you get in touch with our support team. You can click here to see the different options to reach out to them.

Feel free to let me know if you have any further questions.

[SunsetRunner]

Everyone - It is better to post to these boards or contact Support rather than PM a stranger.