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No steps on app for Samsung S7

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‎08-06-2016 13:33

‎08-06-2016 13:33

Hi,

I did have my fitbit account registered to my HTC M8 One and I upgraded to a Samsung S7. My fitbit doesn't show steps on the app on my S7 and will not pair with it either.

Can anyone help please?
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7 REPLIES 7

‎08-07-2016 09:01 - edited ‎08-07-2016 09:02

‎08-07-2016 09:01 - edited ‎08-07-2016 09:02

Which fitbit device are you using. I am using a s7 with my blaze flawlessly. I will try to assist you if i can.

Best Answer

‎08-07-2016 20:59

‎08-07-2016 20:59

I had the same issue with my Galaxy S7
uninstall app/ delete device/ restart phone
Nothing worked until i restarted the Charge HR- it has to be plugged in to the charger and you hold down the button until something happens, mine said vibe and started vibrating then i think it said error then erase at which point i got scared and went back to the phone; suddenely it discovered the fitbit again and all is well. The data between when it stopped syncing and when i restarted it has been lost but everything before that is still there
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‎08-07-2016 21:01

‎08-07-2016 21:01

Restart the fitbit
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‎08-08-2016 00:13

In response to Rthamilton

‎08-08-2016 00:13

Hi,

I am just using for phone with the app, I have no tracker.

When I use using my HTC One M8, it tracked my steps on the app with no
problem until the phone was no longer supported.

I can track my exercise on the app, but it does not seem to track my steps
on my S7.
Best Answer

‎08-08-2016 00:17

In response to Hotpookas

‎08-08-2016 00:17

Hi

I am only using my phone with fitbit, I am not using any device.

I used my previous phone and it tracked my steps with no problems until
fitbit stopped supporting the phone.
Best Answer

‎08-08-2016 02:57

‎08-08-2016 02:57

Fitbit app will not work without tracker on s7 currently. You would need to use s-health to track steps
Best Answer

‎08-09-2016 05:15

In response to Rthamilton

‎08-09-2016 05:15

@Rmueller186 @Hotpookas Welcome to our Community!

 

@Rmueller186 What you are referring is the MobileTrack feature that uses the phones integrated sensor to detect your steps. Not all phones have this chip/sensor and the app is not compatible some that do. This is the case for your phone but as far as I know the developers are working on expanding the list. Some Google phone now have this option. 

 

@Hotpookas @Rthamilton Thank you for your help in this thread.

 

I'll be around!

Alvaro | Community Moderator

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