help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No steps on app for Samsung S7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-06-2016 13:33

‎08-06-2016 13:33

Hi,

I did have my fitbit account registered to my HTC M8 One and I upgraded to a Samsung S7. My fitbit doesn't show steps on the app on my S7 and will not pair with it either.

Can anyone help please?
Best Answer
0 Votes
7 REPLIES 7

‎08-07-2016 09:01 - edited ‎08-07-2016 09:02

‎08-07-2016 09:01 - edited ‎08-07-2016 09:02

Which fitbit device are you using. I am using a s7 with my blaze flawlessly. I will try to assist you if i can.

Best Answer

‎08-07-2016 20:59

‎08-07-2016 20:59

I had the same issue with my Galaxy S7
uninstall app/ delete device/ restart phone
Nothing worked until i restarted the Charge HR- it has to be plugged in to the charger and you hold down the button until something happens, mine said vibe and started vibrating then i think it said error then erase at which point i got scared and went back to the phone; suddenely it discovered the fitbit again and all is well. The data between when it stopped syncing and when i restarted it has been lost but everything before that is still there
Best Answer

‎08-07-2016 21:01

‎08-07-2016 21:01

Restart the fitbit
Best Answer

‎08-08-2016 00:13

In response to Rthamilton

‎08-08-2016 00:13

Hi,

I am just using for phone with the app, I have no tracker.

When I use using my HTC One M8, it tracked my steps on the app with no
problem until the phone was no longer supported.

I can track my exercise on the app, but it does not seem to track my steps
on my S7.
Best Answer

‎08-08-2016 00:17

In response to Hotpookas

‎08-08-2016 00:17

Hi

I am only using my phone with fitbit, I am not using any device.

I used my previous phone and it tracked my steps with no problems until
fitbit stopped supporting the phone.
Best Answer

‎08-08-2016 02:57

‎08-08-2016 02:57

Fitbit app will not work without tracker on s7 currently. You would need to use s-health to track steps
Best Answer

‎08-09-2016 05:15

In response to Rthamilton

‎08-09-2016 05:15

@Rmueller186 @Hotpookas Welcome to our Community!

 

@Rmueller186 What you are referring is the MobileTrack feature that uses the phones integrated sensor to detect your steps. Not all phones have this chip/sensor and the app is not compatible some that do. This is the case for your phone but as far as I know the developers are working on expanding the list. Some Google phone now have this option. 

 

@Hotpookas @Rthamilton Thank you for your help in this thread.

 

I'll be around!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes