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Not receiving notifications on Charge 3 with LG V6

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‎09-26-2019 06:38 - last edited on ‎09-27-2019 15:25 by Fitbit Moderator

‎09-26-2019 06:38 - last edited on ‎09-27-2019 15:25 by Fitbit Moderator

Since I updated my Fitbit app months ago, text messages and phone numbers stopped showing on my Charge 3. These are the main features that finalized my purchase as I work with children so cannot use my phone during work hours. Tried resetting fitbit while plugged in as directed. Not fixed. Very disappointed. Regretting my purchase.

 

Moderator edit: Subject for clarity 

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‎09-27-2019 15:14

‎09-27-2019 15:14

Hi @FriendlyToban, welcome to the Community Forums! 

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. To better assist you, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Charge 3 are correctly configured.

 

After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. Keep in mind that your LG V6 is not currently listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it.

 

Keep me posted and let me know if you have any additional questions.

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