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Not receiving notifications with Droid Maxx 2

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‎09-28-2019 09:14 - last edited on ‎09-29-2019 12:00 by Fitbit Moderator

‎09-28-2019 09:14 - last edited on ‎09-29-2019 12:00 by Fitbit Moderator

Initially my Blaze and Droid Maxx 2 synced great together. Now I don't receive text and call notifications on my Blaze. I have tried every suggestion to fix it. Now what?

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎09-29-2019 12:00

‎09-29-2019 12:00

Hi @Firecracker66, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation prior to posting too. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Blaze are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Please keep in mind that the Droid Maxx 2 is not listed as a compatible device with our products and services, therefore, you may experience certain connection difficulties with it. 

 

Keep me posted.

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‎09-29-2019 12:26 - last edited on ‎10-01-2019 18:06 by Fitbit Moderator

In response to RicardoFitbit

‎09-29-2019 12:26 - last edited on ‎10-01-2019 18:06 by Fitbit Moderator

I had already done all of these things before posting. It worked fine for the first 4 months, and then quit.

Sent from my iPad

Sherri 

 

Moderator edit: Removed personal information 

Best Answer

‎10-01-2019 18:47

In response to Firecracker66

‎10-01-2019 18:47

Thanks for your reply and update @Firecracker66, sorry for the delay in responding.

 

I appreciate your effort troubleshooting this situation with me. Since your mobile device is not listed as a compatible device, I recommend you with a compatible device instead and let me know if you experience the same. 

 

Don't hesitate to ask me any additional questions you may have. 

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‎10-01-2019 20:23 - last edited on ‎10-02-2019 11:31 by Fitbit Moderator

In response to RicardoFitbit

‎10-01-2019 20:23 - last edited on ‎10-02-2019 11:31 by Fitbit Moderator

Sorry but I'm not getting a new phone. That would be crazy! Just very disappointed that 2 devices worked with this phone and now don't. Especially when you buy the device it just says you need Android 7.0 or higher, but you actually have to dig deeper to find out there are very few Android phones that truly work. Kind of false advertising! I have aging parents and relied on the device to alert me to phone calls that may be from them. Again, just very disappointed that I've spent all this money on devices that don't do what I actually need! There is no need to connect to a computer, the device shows me steps, etc. I want a device to sync texts and phone calls.

Sent from my iPad

Sherri 

 

Moderator edit: Removed personal information 

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