Not receiving notifications with Samsung S20

[Pitpat4981]

Hello ...I have synced my fit bit 2 to my new Galaxy s20 but I cannot receive texts or calls, I tried removing device, adding it again and restarting. Any advice?  Thank You

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @Pitpat4981, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. To resolve this, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Let me know if you have any additional questions. 

[Pitpat4981]

Thank you for your reply.  I have tried your selections, but still no texts or calls. As I have had the fitbit charge 2 for 2 years, I believe it is my upgraded phone. (Galaxy s8 to galaxy s20). It has always worked on the galaxy s8.  I believe Samsung needs to make there s20 compatible to the fitbits. Sent from my Sprint Samsung Galaxy S20 5G.

[RicardoFitbit]

You're welcome @Pitpat4981, your reply is also appreciated.

Thanks for trying the suggested troubleshooting steps. Let me share with you that we are constantly working and testing different mobile devices to make sure that they work as intended with our products and services. At this moment I'm unable to let you know when or if the Samsung Galaxy S20 will be added to our list of compatible devices, however, my best advice for you will be to constantly check our list of compatible devices for any update.

To further investigate the notifications issue you're experiencing, please send me a screenshot of the notification settings of the Fitbit app from the Messages app to verify that all the settings to receive notifications on your Charge 2 are correctly configured.

Don't hesitate to ask me any additional questions, I'll be around.

[Pitpat4981]

Hello ibhave responded to the community, that my fit bit charge 2 has become compatible with my S20. I Really do not know how, but I am now able to receive messages and calls. Again thank you to all who replied!Sent from my Sprint Samsung Galaxy S20 5G.

[RicardoFitbit]

Your update is appreciated @Pitpat4981.

Thanks for your post, I'm really happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Kpollard]

I've had the same problem...but resolved it ! ....went into the app via playstore...clicked on the notifications and then messages.. marked which ones I wanted switched on and it worked...hope it works for you ! 

[Jennylovebug_69]

I just got a fit bit versa 2 for my birthday  and would like to know how I set it  up to get texts and calls  on it.  

[kvngh_smiles]

Pitpat4981 - how did you get it to work - as i have Versa Lite and cannot get anything to sync from my S20 5G

[Jennylovebug_69]

Now i cant get it to sync to my phone

[Pitpat4981]

Hello I went through checked notifications,  Bluetooth,  and settings on fitbit. I then restarted my phone. In , I think, a day I was receiving notifications. Sent from my Sprint Samsung Galaxy S20 5G.

[Pitpat4981]

Hi I think just trying to reset notifications and a phone restart helped me within, 2 days.Sent from my Sprint Samsung Galaxy S20 5G.

[jjEyy]

make sure fit bit app is updated...next open fit bit app click on profile picture to the top left....next look for the devices section and click on your fitbit...once this screen shows look for the section General and click on notifications....this will either prompt your android device to ask for permissions for your fitbit to use certain things on your phone or you will need to click on text phone calls emails etc. and set the notification type you'd like!

[Dani_B]

Thanks jjEyy!  I upgraded from a Samsung S10 to a Samsung S20+ 5G and could not get messages sent to my Charge 3.  I had gone through all the other trouble-shooting steps but none of them worked.  Your directions showed my Fitbit APP already had these settings on but for some reason just going in there seemed to "reactive" them and I finally received a text message on my Charge 3.

[Kathylanier60]

I've done all of those steps & even deleted my versa 2 and added it as a new device. Nothing seems to work w/s20

[jrosy1]

I have the Samsung S20 plus and I get calls,notifications, and text messages.

You cold try cleaning cache in the  fitbit app in your phones app settings,then Uninstalling the app.Turn off bluetooth,reboot phone.  Reinstall app,making sure in the phone's app settings that the fitbit app has all permissions. Reinstall your device in the fitbit app. Be sure to follow  all the prompts.Be sure sense controls are connected. Click on the choose your assistance to choose Google or Alexa.

[EFit5]

This helped me!

I have a S20 FE.

A few steps were different because I just updated the fitbit software but it was basically the same as what you listed.

Once you click the profile picture, your device is already listed. After clicking your device, click notifications and then turn on the options that you want notifications for. 

Thanks again!

[Pitpat4981]

Thank you for your reply. All notifications are on but i appreciate the advice!Sent from my T-Mobile 5G Device

[EFit5]

This helped me!

I have a S20 FE and a Versa 2.

A few steps were different because I just updated the fitbit software but it was basically the same as what you listed.

Once you click the profile picture, your device is already listed. After clicking your device, click notifications and then turn on the options that you want notifications for. 

Thanks again!

[Ereader]

Best answer!!! Thank you so much !!!