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Not receiving text notifications on Samsung Galaxy S9+

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‎09-24-2019 12:04 - last edited on ‎09-25-2019 15:42 by Fitbit Moderator

‎09-24-2019 12:04 - last edited on ‎09-25-2019 15:42 by Fitbit Moderator

My Fitbit app updated yesterday and now text messages will not sync or display. Versa, Samsung 9+. Does anyone have any suggestions? I wouldn't think removing the app and reinstalling would help, since its the latest version of the app that is the problem. Thanks.

 

Moderator edit: Subject for clarity 

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‎09-25-2019 15:41

‎09-25-2019 15:41

Hello @GoVols19, welcome to the Community Forums! 

 

I appreciate the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

View best answer in original post

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5 REPLIES 5

‎09-25-2019 15:41

‎09-25-2019 15:41

Hello @GoVols19, welcome to the Community Forums! 

 

I appreciate the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎09-25-2019 18:09 - last edited on ‎09-29-2019 15:58 by Fitbit Moderator

In response to RicardoFitbit

‎09-25-2019 18:09 - last edited on ‎09-29-2019 15:58 by Fitbit Moderator

So, after reading some other posts, I tried removing the app and reinstalling.  So far,  that has worked....we will see if it lasts. Thanks.

⁣Jeff 

Sent from TypeApp ​

 

Moderator edit: Removed personal information 

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‎09-29-2019 15:59

In response to GoVols19

‎09-29-2019 15:59

Thanks for your reply and update @GoVols19, sorry for the delay in responding your post.

 

I'm happy to know that after uninstalling and reinstalling the Fitbit app your concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around if you need anything else.

 

I want to suggest you to visit our discussion forums and participate! There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around, it was a pleasure to assist you! 

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‎01-11-2020 08:16

In response to RicardoFitbit

‎01-11-2020 08:16

Hello, could you please help me? My text notifications aren't showing on my fitbit versa 2 at all. I have a Samsung Galaxy s9+

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0 Votes

‎01-15-2020 18:59

In response to SunsetRunner

‎01-15-2020 18:59

Welcome aboard @SunsetRunner, my apologies for the delayed reply.

 

I'm sorry to know that you're experiencing the same issue. To move forward with this, can you please let me know if the steps from my previous post were already tried? Also, is your device running Android 10 or 9? 

 

Looking forward to your reply. 

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