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Not showing workout

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‎08-05-2019 16:14

‎08-05-2019 16:14

My app is not loging workout under daily workouts. Most days i have between 30-60 active minutes but itll only show 1 or 2 days goal met in a week. 

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‎08-06-2019 13:13

‎08-06-2019 13:13

Hello @Scenickitty thanks for bringing this to my attention, it's a pleasure to give you a hand with your concern and also, a warm welcome to the Community Forums.

 

To better assist you with this, can you please let me know which specific workout is your Fitbit app not showing? Also, which Android mobile device you're currently using to sync your Fitbit? Let me share with you that some Fitbit devices can track your workouts directly from the device itself, therefore, which Fitbit you're using? You initiate the activity directly from your Fitbit or with our auto-recognition SmartTrack feature? In the meantime I receive your answers, please try the following steps:

 

  1. Force quit the Fitbit app. 
  2. Uninstall the app from your mobile device.
  3. Make sure that your Android version is up to date.
  4. Reboot your mobile device.
  5. Restart your Fitbit
  6. Reinstall the Fitbit app.
  7. Try again.

 

Keep me posted, looking forward to your reply. 

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