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Not syncing after Android9 update

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‎01-31-2019 14:04

‎01-31-2019 14:04

I have a Nokia 8 which has updated to Android9. Since then I can't sync my Charge2. How do I get it to find the tracker ?

Have tried removing device from account and then re-adding. Have cleared data from Nokia8. Uninstalled and re-installed app. No joy. How do I fix this ?

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1 BEST ANSWER

Accepted Solutions

‎02-01-2019 01:53

In response to Odyssey13

‎02-01-2019 01:53

If that help file doesn't get things working again then it may be that you are being affected by a known bug that's causing syncing issues with Android 9. Keep an eye on the following thread which has updates from fitbit and some ideas to try:

 

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

View best answer in original post

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2 REPLIES 2

‎01-31-2019 17:45

‎01-31-2019 17:45

Hi @AndyB04 and welcome to the forums.

 

Here is an article on trouble syncing - click to read

Might be something in there to try. Let us know how things go for you.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-01-2019 01:53

In response to Odyssey13

‎02-01-2019 01:53

If that help file doesn't get things working again then it may be that you are being affected by a known bug that's causing syncing issues with Android 9. Keep an eye on the following thread which has updates from fitbit and some ideas to try:

 

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

Best Answer