help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not syncing and now won't pair

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-11-2018 19:09

‎08-11-2018 19:09

I was having issues getting my tracker and device to sync.  I tried unpairing it from my Samsung S7, and now it wont pair back.  I have a charge 2

Best Answer
0 Votes
2 REPLIES 2

‎08-11-2018 20:20

‎08-11-2018 20:20

I'm having exactly the same issue. I've uninstalled and reinstalled the app. I've turned Bluetooth on & off. I've reset the tracker. Nothing helps. I'm using Moto Z-play Android phone. 

Best Answer
0 Votes

‎08-12-2018 05:17

In response to GrandmaRN

‎08-12-2018 05:17

I've done everything accept uninstall the app.  The tracker itself is working but I can't share with friends or check my sleep patterns.


Sent from my Sprint Samsung Galaxy S7.
Best Answer
0 Votes