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Not syncing with Android

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‎01-19-2019 05:32

‎01-19-2019 05:32

I've been using my flex 2 for about 10 mos and overall love it...except it will not sync reliably with the app. Ive gone thru all the troubleshooting to no avail. It will sync up every 3 or 4 hours but will sometimes forget one or more features. For instance steps will sync but activity will not. It seems to be getting worse, taking longer and longer to show me my stats which i need to watch in real time...e.g. During a workout or when meal planning. Can you guys help me please?

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‎01-20-2019 07:53

‎01-20-2019 07:53

Welcome to the Forums @AngeB1215.

 

Thanks for bringing this up and sharing all of the details of what is going on.

 

The first thing I'd recommend is that you try follow the steps listed in this help article. They should help in making sure the Fitbit syncs correctly. 

 

In the meantime I'd like to ask what phone is it that you are using to sync your Flex 2?

 

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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