Re: Not syncing - Fitbit Community

Join us on the Community Forums!

Community Guidelines

The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Learn the Basics

Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.
Join the Community!

Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

Smyths08

1 0 0

My versa 2 won't sync or connect to my Samsung galaxy note 10 anymore

Best Answer

2 REPLIES 2

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17588

The usual things I try when I get syncing issues are:

restart phone / tablet
restart fitbit using this procedure: Help article: How do I restart my tracker?
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Best Answer

SteveH

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more

29089 5018 17588

@Smyths08 did you manage to get syncing working again?

Best Answer