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Notification issue with Versa on Oneplus6

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‎10-09-2019 07:05

‎10-09-2019 07:05

Hi, I bought a Versa few days back and am using it paired to my Oneplus 6 Oxygen OS 9.0.9. The watch stopped showing notifications after sometime on the first use itself. I checked on the fitbit app and it said "Notification services not running. A phone restart is required to re-enable notifications on your tracker". I restarted my phone. Everything worked well for sometime and the watch stopped showing notifications again. The app showed the same error. Can't restart the phone like this all the time right?  Is anyone having the same issue? Is there any fix for this? Please help, this is so annoying.

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‎10-10-2019 14:29

‎10-10-2019 14:29

Hello @Sree_ravee, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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