Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[WestCoastGirlie]

I have the same issue with my Samsung S10, since my phone has updated I am no longer receiving my text message notifications. I have done all the trouble shooting and uninstalled and reinstalled the app. I even went into my carrier to see if they could figure it out and nothing! This is a function that is necessary for my life and totally sucks because I purchased the versa 2 over the Samsung Active and it is no longer compatible. Very disappointing!!

[dswanderlust]

I'm having the same exact problem since updating my Samsung Galaxy 10 plus to Android 10. 

[ugafan2010]

As of today I am still not receiving texts on my watch. I haven't received a text message since a few days after Christmas. I really hope they get this fixed because I got this watch not only to track my progress fitness wise but when I get phone calls and texts I am not always near my phone and I have children so it was nice to finally have a way that I know I am trying to be reached when say my phone is in my purse or my pocket.

[250eric1984]

The biggest part I'm struggling with is my other half has the same phone and same watch and it works perfectly but mine still doesn't and no more contact from fitbit 

[Stefjonz]

I contacted Fitbit, and of course we had to go through all their steps.  Again nothing worked. I was told they are working on the issue and will notify me. 

I'll keep you posted. 

UPDATE 

I have contacted Fitbit again. "The engineers are aware of the situation and will work on it". I could not get an answer to when or if they have started to work on it. 

[Lauri--W]

I understand. I had to change to Google Measages and an app called Fit
Notifications. Once I turned OFF the "messages" app on my phone (Samsung
Galaxy 10+) I finally GET notifications (phone and messages). You can also
get email and Facebook Messenger notifications. It was beyond frustrating
to set it up, but it WORKS. Again, you have to turn OFF the traditional
"messages" app. We shouldn't have to, but it's getting me through. I use it
to help with my elderly parents and my kiddo.

[ugafan2010]

Well I have unlinked and relinked my Fitbit on my Samsung S10. I am now getting notifications BUT I had to turn off the Preview New Messages which is located under Messages Settings, Notifications, then In-App notification settings and I turned that off and bam started getting my messages to my watch BUT I can't open them now. They disappear when I try to read them. So now I am working on that !!

[ugafan2010]

I have a Samsung S10 and I am now getting the notification to my watch BUT I can't open up the notification and read it. I had to turn off the Preview new messages which is found under Messages Settings, Notifications, In-App notification settings. As long as that is turned off I get the alert on my Fitbit but then I try to open the message and it disappears so now I am trying to figure that one out.

[Ngru81]

Strangely enough, once I unpaired from my phone,  everything started coming through, somehow, even though it's not connected by bluetooth.  Someone else try that and let me know what happens. I am in love with this new Fossil sport  smartwatch btw.Sent from my Verizon, Samsung Galaxy smartphone

[Stefjonz]

Well, that's s start. I really how Fitbit can find a fix soon.

[Suzi.ww]

Mine isnt due to the software being upgraded on the phone my inspire wont receive anything or sync my stats unless I delete and redownload the app. I had this issue before with the charge 2 and got rid of it as it bugged me. I have had the inspire 3 weeks and today was first time it's happened so I did the same thing this morning came to sync tonight and actually it's done exactly the same thing! Delete redownload and start again until blue tooth is turned off or it decides to stop again. Any ideas?

[Suzi.ww]

Mine receives everything again but as with the charge I have to delete the
app. And then re install, also have to go into my notification settings as
you would if it was brand new. Have to do this everytime blue tooth is
turned off maybe it's a problem with the actual fitbit service. Mine was
for xmas aswell or I'm not sure I'd of stuck with fitbit. I'm on a galaxy
s9.

[LESLIEv182]

Please fix this asap we need out texts 😞

[KatiJo]

I'm having the same problem. Mine worked great (even with the Galaxy S10 update) until I updated my Fitbit. It was the update that everyone else did last year. I should have never updated it. I have uninstalled, reinstalled, repaired, signed in, checked every setting a dozen times and used lots of questionable language. Nothing has worked. All of my other apps work. (Even my security camera and alarm system apps) 

I am anxiously waiting for a solution. Thank you! 

Kathi

[KatiJo]

None of this works. 

[Esme44]

Yes similar issues here since 6 months ago and haven't even address the situation. Very disappointed 

[LESLIEv182]

ii will be doing the same 

this has never happened and i,m on my 2nd one now

my versa died out of nowhere maybe after the update not fair at all. so disappointing 

[LESLIEv182]

tell me about, i just bought 2 Versa 2 and a Versa Lite because my old Versa stopped working after the update after 2 years i'm going to return both watches been loyal for almost 3 yrs and now this.

i've had 3 in total. good bye Fit bit, if by Monday its not resolved i'm going to look for another watch, any recommendations? 

[azcreagent]

I've done all this, still nothing. Using Android Galaxy Note 9

Sent via Android, please excuse any typos.

[Rxchick99]

Yep

 All these responses....same as me. No notifications since updating my phone.