Notification issues after updating to Android 10

[AlessFitbit]

Fitbit Update: 1/15/2020

Hello, Android users!

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

I've merged many posts together and we've escalated the issue to our developers to investigate.

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

[Nichola-wheatle]

Hi, have you had a resolution to this issue yet please? Mine is brand new, got notifications for a day and now it only recieves phone calls.

Thank you 

Nichola 

[SunsetRunner]

No I have not. A lot of people say switch to the Google notifications
until this is fixed that Google is working. I will not be doing that
because I was told by someone else that it was spotty.

[Krista73]

I tried google and it didn't work for me. 

[SunsetRunner]

Same here.

[Zcaradine]

I'm having the same issue and it's still not working. 

[StoneDawn]

I refuse to do that. I think we paid for it to work correctly and it
should. But I'm not using it until.its fixed or it might never work

[SunsetRunner]

Thank you. I am giving it one more day then I'm calling them again.

[SunsetRunner]

I had issues not getting text messages on my Versa 2.  I did everything from uninstalling the app, un-pairing and adding my device multiple times, then I made sure every single notification setting on my  S10 and the app was turned and I was doing all these thing with the pre installed Samsung messaging service.  I then switched to the messaging service "Signal"  which is a private messaging service meaning that it's private so long as you don't give third party services permission to view your messages.  Once I switched to Signal I went into my fit-bit app and then to my notifications setting to pick messaging services and picked "Signal" re-synced my device and voila just like that my texts have been working ever since. 

In conclusion it seems to me that the Samsung messaging service and the push notifications don't make it to the fitbit  but i would always get delivery notifications on my fitbit when I sent a message from my phone.  I also would like to share that i have noticed that a lot of people have been using google messaging service and either have or haven't had success, to that I don't know, but I personally (WARNING: THIS IS MY OPINION) refuse to "WILLINGLY" give google access to every detail of my life.  Keep in mind that the downside to android is that they are third party havens for companies trying to mine for data on every detail of our lifes so that they can "tailor meaningful content and advertising"  google being the leader of the pack.  Signal doesn't give access to messages unless you give permission to those asking and if another person uses Signal and the two of you message each other the messages are secured with end to end encryption which means if someone or something were able to retrieve your messages they would not be able to be read because of encryption.   But I digress no I don't work for Signal, and Im not Edward Snowden  but I do now he uses Signal for his text messaging service, and now my VERSA 2 is receiving messages and I'm able to speak my responses to my device and it's pretty accurate too.  I hope this helps someone

[Blackjohnnyques]

I'm soooo annoyed with Fitbit, I really like the watch, but I've gone through 2 that did not last a year and now I'm out of the replacement time frame. You spend close to 200 dollars on a device that doesn't even last a whole freaking year. I'm highly disappointed, looks like I'll be getting a Galaxy Active2. I'm willing to pay the extra money for a premium build.

[annemm333]

When is a fix anticipated? It's been as almost a month since my fitbit has received notifications, which is why I purchased the watch to begin with.

[roallei]

I gave up and switch to the Google+ ...Its working for now. Will see what happens later with the updates. 

Sent from Yahoo Mail on Android

[Itzerella182]

I dont even know why it's taken this long to begin with

[annemm333]

What google plus app? You link your fitbit to a particular google app? Your notifications are working since switching to Google plus?

[roallei]

So true....

Sent from Yahoo Mail on Android

[samot]

Hey there

To put a different spin on this issue, I just upgraded my phone from Samsung S8 to Samsung S10.  I followed the "Fitbit app > profile > setup new device".  On the whole all is working except SMS notifications, tonight I've followed the support pages to troubleshoot and to reset the device (ie: reset notifications, reset bluetooth, resetup device!).

All to no avail.  Test call notification and phone calls come through...

Any ideas?

[SunsetRunner]

I don't know they have no time line.

[Chanika]

I have the same problem, and since I’ve installed Google Message, the notifications for text message work.
Pretty sure Android is the problem, not FitBit...

(Excuse my English, I’m french!)

[LanuzaFitbit]

Hello everyone.

Thanks for sharing your thoughts and experiences on the matter. For those that have not, I'd like to recommend that you all try all of the troubleshooting steps listed in this help article. While I am sure that some of you have already tried them, those who have not please give it a try. 

As for those who have already tried those TSS, please know that we’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Trina9]

How about a banner on the top of the page, like you do for Apple issues?

Long Live all the mountains we moved
I had the time of my life
Fighting dragons with you

from Long Live by Taylor Swift

for Marge....

[StoneDawn]

I have called them 6 times and it's the same thing. They will tell u to
uninstall and install and that there working on it.. dont bothered it's
just going to waste your time and its aggravating.