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Notification issues after updating to Android 10

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‎01-15-2020 11:11 - edited ‎01-15-2020 11:29

‎01-15-2020 11:11 - edited ‎01-15-2020 11:29

Fitbit Update: 1/15/2020

 

Hello, Android users!

 

We've been seeing a lot of you that recently have upgraded to Android OS 10 report that you're now having difficulty receiving notifications to your Fitbit watches. 

 

I've merged many posts together and we've escalated the issue to our developers to investigate.

 

Thanks for stopping by the Community to post and let us know about this issue. Subscribe to the thread so you can see any updates after we receive more information. We appreciate your patience! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
667 REPLIES 667

‎02-14-2020 18:22

In response to VassaM

‎02-14-2020 18:22

I did the same and it works on my Versa

Sent from Yahoo Mail on Android
Best Answer

‎02-15-2020 00:30

In response to MissCammi

‎02-15-2020 00:30

I deleted the fitbit app and reinstalled it... I got messages for a day or two and now nothing again... This is ridiculous!!!

The same message about notifications not working and need to restart my phone but I try it and it makes no difference.

This needs sorting has been too long. I paid alot of money to buy my Versa 2 and can't even receive messages which was the reason I upgraded from my fitbit flex 2

Best Answer
0 Votes

‎02-15-2020 01:19

In response to MissG87

‎02-15-2020 01:19

I went to my google store and updated fi it bit then restarted my phone and watch.  Working so far. 

Sent from Yahoo Mail on Android
Best Answer

‎02-15-2020 04:02

In response to roallei

‎02-15-2020 04:02

Mine is working fine again. I recieve all notifications.
Best Answer

‎02-15-2020 08:02

In response to SunsetRunner

‎02-15-2020 08:02

Thank you again Fitbit for fixing the issue
DawnMarie
Best Answer

‎02-15-2020 12:21

‎02-15-2020 12:21

Not just users who've upgraded to Android 10, but most users in general! Yesterday my sync/notifications settings worked perfectly, today nothing works! Everyone has been complaining about this product. Please tell developers/KM TEAM to stop pushing beta versions of updates and or products that don't work! 

Best Answer

‎02-15-2020 12:34

‎02-15-2020 12:34

Look for the Fitbit update in Google play store. After you download the
update restart your phone. Also turn off your watch. After your phone is
back on again turn your watch back on. That should fix the problem.
Best Answer

‎02-15-2020 13:24

In response to Cyn_19

‎02-15-2020 13:24

Mine is working again finally!!
Best Answer

‎02-15-2020 14:38

In response to Ecabec

‎02-15-2020 14:38

Good.
Best Answer
0 Votes

‎02-16-2020 08:58

In response to SunsetRunner

‎02-16-2020 08:58

Hi all,

I have a Charge 3, Galaxy S10+ (Android).  I have uninstalled the Fitbit app from my phone and reinstalled with the latest updates.  I have restarted my Charge 3 (got the smiley face).  I have synced them. I have gone through all the Fitbit notifications, phone app settings, and read the different articles (yes, including the articles to confirm the phone settings are not the problem) and STILL my Samsung messaging notifications do not work.  Here's the issue...my Fitbit IS receiving the msg notification.  It vibrates and states, "New message now".  So if it is receiving the signal that a message is there, why won't it display the message?  I'm still holding out that the Fitbit team will figure this out and correct.  Really don't want to switch to a different message app.  Ok...ok...I'll try to be patient.

Best Answer
0 Votes

‎02-16-2020 10:00 - edited ‎02-16-2020 10:05

In response to RNwalker

‎02-16-2020 10:00 - edited ‎02-16-2020 10:05

Open your message app, click the 3 dots and select settings, from there
click notifications, click in app notifications, and make sure show message
preview is on.

Best Answer

‎02-16-2020 10:37

In response to MissCammi

‎02-16-2020 10:37

Miss Cammi,

Yes, yes, and yes! Thank you! After working on this for 3 hrs this morning with no luck I received your reply...tried it...and now I see the entire txt message. I can not thank you enough for taking the time to be part of this forum. SUCCESS!!!

Best Answer

‎02-16-2020 10:41

In response to RNwalker

‎02-16-2020 10:41

Happy to help.
Best Answer

‎02-16-2020 11:28

In response to RNwalker

‎02-16-2020 11:28

You're more than welcome. Glad you're up and running now. 

Best Answer
0 Votes

‎02-17-2020 06:39

‎02-17-2020 06:39

I have an Alta Fitbit using OS7.0. I can't synched it now.

What to do?

Best Answer
0 Votes

‎02-17-2020 19:32

‎02-17-2020 19:32

Not be able to sync or use the fitbit app for my mobile whie trying to pair my device

Best Answer
0 Votes

‎02-18-2020 02:19

In response to JeanetteNYC

‎02-18-2020 02:19

If you haven't already done this check for an update if you have one update
then restart your phone turn off your watch turn it back on again. If
you're having a problem syncing sometimes I have to shut my watch off
completely and then turn it back on again if I am problem syncing my phone
to my watch. If that doesn't work I remove the application from Fitbit
from my phone and then reinstall it again that usually helps.
Best Answer
0 Votes

‎02-18-2020 02:35

In response to SunsetRunner

‎02-18-2020 02:35

na it didnt work tried that but now my charge 3 wont even charge up and it got really hot so im getting a new one
Best Answer
0 Votes

‎02-18-2020 17:58

‎02-18-2020 17:58

Since the big update, notifications don't work and most nights don't register sleep correctly. The night is mostly broken up into 2 sections, on occasion 3. Sometimes I can stitch them together, but many times that's not possible. I already deleted and reinstalled the app after the update. Tracking sleep is the #2 reason I purchased this product. Please fix this program. I'm feeling like I was misled due to false advertising.

Best Answer
0 Votes

‎02-19-2020 05:06

‎02-19-2020 05:06

I have a Huawei Pro 30 and I am having nothing but problems with my Fitbit Versa. Calls come through sporadically but text messages/WhatsApp/emails have completely stopped. I have done ALL the troubleshooting that can be done and still nothing. I don't think Fitbit have a resolution for this problem and are just fobbing us off. I will be looking into another watch that's more reliable and I certainly won't be recommending this watch to anyone.

Best Answer