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Notifications are not coming through my Fitbit device

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‎06-03-2022 17:22 - last edited on ‎06-04-2022 04:01 by Fitbit Moderator

‎06-03-2022 17:22 - last edited on ‎06-04-2022 04:01 by Fitbit Moderator

I restarted both my device and app. I haven't been able to get text notifications from my phone and still can't. I'm also not getting heart rate during meditation. This has been going on for a month. 

 

Moderator Edit: Clarified subject

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‎06-03-2022 18:33

‎06-03-2022 18:33

Hello @Figurskey 

Is it possible that you have your DND (do not disturb mode or your sleep mode enabled? You will not receive notifications if they are. As far as your heart rate not being detected during mediation ensure your heart rate didn’t get turned off by accident. If it is on, turn it off, sync your tracker then turn HR back on and sync again. I’d also look at some of the troubleshooting tips discussed here in this thread as well:https://community.fitbit.com/t5/Fitbit-Premium/Mindfulness-sessions-not-logging-heart-rate/td-p/4615...

 

😃 please let me know if this answers your question 

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‎06-04-2022 01:27

‎06-04-2022 01:27

Hi @Figurskey - Another solution for the heart rate is to do a Shutdown from the watch Settings menu. Wait at least 10 seconds before placing on the charger to restart it and charge it, or push the button. This may help restore it to working during meditation. Presumably it is working the rest of the time.

 

If you have a Sense or Versa 3 there won't be a setting to turn off/on heart rate so that is your main option.

Author | ch, passion for improvement.

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