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Notifications displaying the same sender's name

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‎10-28-2019 16:53 - last edited on ‎10-29-2019 16:20 by Fitbit Moderator

‎10-28-2019 16:53 - last edited on ‎10-29-2019 16:20 by Fitbit Moderator

Every message/call is alway the same number and  not the correct one 

 

Moderator edit: Subject for clarity 

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‎10-29-2019 16:19

‎10-29-2019 16:19

Hello @Danellen03, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using with your Fitbit? When was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured.

 

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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‎10-29-2019 16:56

In response to RicardoFitbit

‎10-29-2019 16:56

S10e
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