Notifications not working

[didohm]

Phone says everything is sync what's going on

Moderator edit: subject for clarity

[Jacqui06]

Mines the same. Haven't a clue what to do to sort it out. 

[didohm]

Thank you I'll keep trying and let you know if I find anything.  Do the same for meSent from my Verizon, Samsung Galaxy smartphone

[didohm]

Thanks so it's not just me I'll keep working on it and if it gets resolved I'll let you know

[merrylouwho]

I have an LG V ThinQ and just within last day or two not getting any notifications on my Versa.  Everything else syncs just fine.  Spent an hour on chat with FitBit and they did everything to resolve but still not working.  It is a great mystery! 

[didohm]

Thanks it appears I'm not alone I'll keep searchingSent from my Verizon, Samsung Galaxy smartphone

[jessND]

No text or phone notifications since yesterday. I've tried restarting Bluetooth, removing and reconnecting my Charge to the Fitbit app on my phone, everything I can think of. It seems to have started around the time the app updated.

[LiliyaFitbit]

Welcome to the Fitbit Community @didohm @Jacqui06. It's nice to see you around @merrylouwho @jessND.  I am sorry for the delayed response.  

Thanks to all for your participation in the Forums and for sharing the issue you're experiencing with notifications. I appreciate your efforts to resolve the issue. I would like to confirm that we’re aware of it and are working to identify a resolution as quickly as possible. I appreciate your patience and understanding while we work to improve your experience.

You can confirm the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? and double check the troubleshooting steps.

If you have any questions, feel free to let me know.

[Jilly1970]

This has been going on for almost a month and there is still no fix for it. Very frustrating.

[Tricia_McN_S]

Notifications not working since the recent update, that I now regret, on my Versa which is only six months old.  I followed the troubleshooting.  Please advise. 

[didohm]

Problem still persists it seems to be a problem at fitbit not resolved yet I just got mine about month ago if I had known this problem existed I might have bought apple I am pretty disgustedSent from my Verizon, Samsung Galaxy smartphone

[Tricia_McN_S]

Frustrating.  Soon to ugrade my phone, considering an iphone. If problem is unresolved will consider the iwatch

[Tricia_McN_S]

Frustrating.  Soon to ugrade my phone, considering an iphone. If problem is unresolved will consider the iwatch

[merrylouwho]

Mine is working now. Not sure what issue was. I also figured out that I
had accidentally turned off notifications on my watch. That part was
entirely my fault!

Good luck!

[Tricia_McN_S]

Mine are on, still not working.   😞

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am sorry for the delayed response and appreciate all the efforts in trying to fix this notifications issue.

@Jilly1970, @Tricia_McN_S, @didohm and @merrylouwho, as our friend mentioned, our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime. 🙂

[cscrivner]

I have a Samsung Note 8 Plus.  I can not get notifications, texts, calls etc.  that is why I bought this fitbit.  Everything is synced and I have gone through the steps in the troubleshooting.

[Tricia_McN_S]

After spending 45 minutes on the phone Monday working through all the troubleshooting steps I had already done on my own again I was asked to be patient as they are working on it.  I will give it another week or so and if they cannot get their act together I want a refund. 

[Tricia_McN_S]

• It has been two weeks and the issue has not been resolved.  I think two weeks in addition to the time before your post is patient.  How do I get a replacement or a refund.  My Versa was purchased February 9, 2019.