help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications or calls not connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2022 18:14

‎04-21-2022 18:14

My notification and calls are not coming through on my versa 3, I keep getting the message notification service is not running and a phone restart is required. I restarted my phone and my versa 3 and nothing is helping

I have the samsung galaxy s9+

Hopefully this issue will be resolved soon

Best Answer
0 Votes
1 REPLY 1

‎04-22-2022 04:46

‎04-22-2022 04:46

Hello @ShaniceW 

Hopefully I can help. Let’s try this:

Log out of the Fitbit app then go to the Apps in settings on your Android phone, now find and tap the Fitbit App in your list of apps, next tap clear data/storage for the Fitbit App. Now log back into your Fitbit App and see if that resolves your issue. 
Let me know how it goes. 😃 Happy Stepping! 

 

Best Answer
0 Votes