Nutrition Food Data Metric Gray'ed Out on Today

[pjpjr]

Charge 6 - System 66.20001.214.24 - Android version 14 device

I observed yesterday that the Nutrition Food data metric is gray'ed out on my Today screen.  Going back to Yesterday it is displayed.  Drilling down in the Today screen, everything appears as expected.

I have tried my usual delete cached data from my Fitbit app, synchronized restarts of my Charge and Device and removing Food metric from Today, restarting my Fitbit app, adding Food metric to Today and restarting my Fitbit app.

From the display perspective in my Fitbit app, nothing else appears to be not as expected.

Anyone experience this, or similar behavior from another metric, and if so, how did you resolve it?

[Shanyj]

This is so frustrating but I'm glad to know it's not just me. 

[adelevarens]

I'm experiencing the same issue.

[Cmulch55]

I am having the same use.  Using Samsung android phone.  I have Uninstaller and installed twice.  I checked all settings and still not working.  Please help.

[EstuardoFitbit]

Hey everyone, it's great to see you all around! Let's give a warm welcome to our new members.

I really appreciate the time you've invested in reporting this issue. All the information you've shared is incredibly helpful and useful to us.

I want to let you know that this issue has been escalated to a higher department for investigation, and our team is working hard to get it resolved as soon as possible.

[Cmulch55]

Same issue, samsung android phone.  Tried uninstalling and reinstalling app twice does not fix.  Please help.

[Lh25]

I am having the same issue and tried all of the recommended fixes.

[DrRon]

Same deal here. Problem began 8-4

[Dalrichards]

I've also been experiencing this problem for the previous two days and have tried all the trouble shooting options available.

Deborah 

[SunsetRunner]

Same ongoing issue is still unresolved as of 8/06. Android device for Inspire 3 and still zero food calories unless opened. 

[DeinGesicht]

Looks like the food data is  resolved..? Starting to show the figures on the tile again. I'm still missing water entries from the start of Aug up to yesterday though. Will that information be reinstated?? 

Many thanks 

[Zionic484]

  Cannot get all of the daily nutrition to show after extensive troubleshooting.

[teesquar]

Pix8

Appears to be working again, 08/07 morning. US EST

[pjpjr]

As of my last sync, there is no gray'ed out Nutrition | Food metric on any screens for days this week.  All data on those appears consistent with my expectations, as do drill downs.

Well done @EstuardoFitbit and Team!!!

I have not been following the historic data issues reported, however I shall give the Team time and follow up on my historic data at the 1 week, 1 month, etc. marks.  In general it has been my experience that we sometimes need to pass those milestones for the resolutions to fully implement.

[sibhusky]

Mine is suddenly working this morning! All my past days seem to be back as well.

[sibhusky]

However, my water is still missing.

[DeinGesicht]

My water's still missing too - from 1 Aug to 5th.

[SunniWolf1]

It works today! Yay! 😀

----

Calories now show on my dashboard after missing for three or four days

[EstuardoFitbit]

Hello everyone, I'm very happy to see you all around!

I'm glad to see that some of you are reporting the issue has been solved.

I hope to be able to give you an official announcement about this inconvenience when it gets fully resolved. Meanwhile, let me say thank you to those who have been sharing their insights and offering all their help!

[Zionic484]

My nutrition for the entire day, under the food log will still not show the
entire screen. Cuts off at the top for fat. Cannot see saturated fat
content, etc.

[VashaMasha]

Same problem (Fat, Sat, and Trans specifically are blocked from view by the Nutrients header). I reported it to support, but haven't heard back.