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Hello @Ironarc, good to see you are participating in our Fitbit Community. Definitely this is the first time I head something like the issue you are experiencing. I'm wondering how it goes so far, is the issue still persisting?
In case it does, there is a new version of the Fitbit app that you should give it a try. For this purpose please also follow the steps I recommended on this post.
Hope this helps and let me know how it goes.
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