OnePlus 2 not syncing with Fitbit versa

[Carpediem1965]

Recently bought a Fitbit versa. Unable to connect with my phone Oneplus 2...

Any idea why? Anyone?

Thanks

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Carpediem1965 Welcome! It's great to see you around! Sorry to hear that your Versa isn't syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

[baileyrihn]

I am having the same problem Versa .

[Carpediem1965]

Hello,

Thank you for your reply. However, I did all that and it doesn,t work.

Apparently, only the OnePlus One is compatible with the Fitbit Versa Smartwatch...

Carpediem

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@AlvaroFitbit wrote:

@Carpediem1965 Welcome! It's great to see you around! Sorry to hear that your Versa isn't syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

Let me know how it goes!

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[Carpediem1965]

Tried about everything... Doesn't work with the OnePlus2...

Carpediem

[Muthamilan]

My fitbit does not show the clock and other app sign in the screen..how to open the watch?